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ATM Driving

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  1. The average ATM surcharge at banks and credit unions has gone up about 20 percent since 2007, not counting inflation, the U.S. Government Accountability Office said in a recent report.

    Surcharges in 2012 averaged $2.16 at banks and $1.99 at credit unions according to the report, "Automated Teller Machines." 

    However, most people are avoiding paying to get access to their cash. The report showed that only about 14 percent of cash withdrawals at financial institutions incurred a surcharge.

    "Consumers have many ways to obtain cash without incurring fees, such as using ATMs within their financial institution's network," the GAO said. In addition, some financial institutions participate in surcharge-free networks.

    The report, drawn from surveys of banks and market research data, provides a top-down view of how people are using the estimated 420,000 ATMs scattered around banks, bars, gas stations and convenience stores in the U.S.  In 2009, consumers made 6 billion ATM withdrawals for about $647 billion.

    Slightly more than half of all ATMs are operated by independent owners rather than financial institutions, the GAO report said. A nonrepresentative sample of 100 independent machines found an average surcharge of $2.24 in 2012, with a range of $1.50 to $3. However, independent machines outside the small sample may have a wider range of fees, the GAO said. Surcharges at financial institutions ranged from 45 cents to $5.

    The study found less of a change in the "foreign" fee that financial institutions charge customers for using an ATM outside the network.  The estimated average foreign fee at banks is up seven cents to $1.52 since 2007, in inflation-adjusted terms, GAO said. At credit unions, the foreign fee was up 2 cents to $1.29.

    The report shed little light on the use of credit cards to get cash at ATMs. The 11 banks in the survey that distinguished between credit cards and other cards said that cash advances ranged from less than 1 percent of transactions to 5 percent.

  2. A new financial literacy survey reveals a "disturbing" lack of knowledge pertaining to personal finance among U.S. adults.

    The 2012 Consumer Financial Literacy Survey, released in April, Financial Literacy Month, found that despite the recession, Americans still lack basic money skills. More than half of the 1,007 adults polled for the survey admit to not even having a household budget.

    Also revealed in the findings:

    • 33 percent, or more than 77 million Americans, do not pay all of their bills on time.
    • 39 percent of Americans carry credit card debt from month to month.
    • Only 59 percent of adults say they have savings -- a 5 percent decrease from last year.
    • More than one in four adults say they are now spending more than last year.
    • 42 percent of respondents give themselves ratings of C, D or F on their personal finance knowledge.

    "This year's survey unveiled some disturbing trends, showing that a significant number of Americans are saving less, spending more and carrying credit card debt over from month-to-month, suggesting that the painful financial lessons of the past are quickly being forgotten," said Susan C. Keating, president and CEO of the National Foundation for Credit Counseling, in a statement released on the NFCC blog. "Coupled with the two in five adults who gave themselves a C, D or F on their knowledge of personal finance, the need for an increase in financial education becomes not only clear, but urgent."

    The survey found that 55 percent of Americans now think it's acceptable to default on a mortgage if they can no longer afford the monthly payment, compared to 49 percent in 2011 and 46 percent in 2010.

    This is the sixth year the NFCC has fielded a study to measure American adults' financial literacy. It did have a few bright spots. For instance, we're getting smarter about the need to be aware of credit scores. The survey shows that the percentage of adults who have ordered or received their credit score in the past 12 months has increased since 2011, and is now at 44 percent. That's an improvement, but still leaves a majority not knowing their credit score or credit report. At least we're aware of our ignorance. According to the survey, the main source of information about personal finance for Americans is their parents. According to the survey, though, still 4 out of 5 adults -- that's 80 percent -- say they could benefit from additional advice from a professional.

  3. (From the Wall Street Journal 03-11-2013) The rising controversy over China’s alleged cyber espionage against U.S. companies has dominated the recent discussion over network security. While politically motivated intrusions are doubtless a threat to many corporations around the world, those concerns may be obscuring a much bigger and more immediate threat to many businesses and their customers—and that is the mounting sophistication of criminal gangs that operate online.

    “We are confronting a criminal population that continues to improve its sophistication and its attack vectors, so we can’t stand still,” says  Ellen Richey, chief enterprise risk officer at Visa Inc. “You see the criminal capability evolving on the technology side,” she said. “They are getting into the systems of [Visa] stakeholders and other companies that process payments,  and they are able to encrypt their own movements on networks, sometimes for months, and exfiltrate the data.”

    No company—and certainly not Visa, the credit and debit card processing giant—can afford to “stand still,” Richey says. The company risks losing trust, and standing, with its customers – something it cannot afford to let happen in an increasingly competitive payments market. To confront the risk, Visa introduced a new analytic engine in August 2011, which she says has changed the way the company combats fraud. The analytic platform harnesses the power of Big Data—a term that refers to larger and more varied set of data, powerful algorithms, and underlying hardware and software that runs calculations faster and more cheaply than traditional databases or analytic engines.  The company estimates that the model has identified $2 billion in potential annual incremental fraud opportunities, and given it the chance to address those vulnerabilities before that money was lost.

    Visa’s fraud detection efforts moved into the digital world 20 years ago, when the authorization system went online. Fraud has declined by two thirds, during that period of time. In 2005, it added advanced authorization techniques, in which a customer may be asked to provide more than a simple password. However, 6 cents out of every $100 in transactions are believed to be fraudulent.

    Earlier analytic models studied as little as 2% of transaction data. Now the company said it endeavors to analyze all of its data. In the past, the company based its security assumptions on average fraud rates for merchant categories, like grocery stores. Now it said it can analyze the actual market, right down to individual merchant terminals. That allows it to drill down on hundreds of attributes, such as average authorization volumes, average ticket sizes and frequency of purchases that turn out to be fraudulent, the company said.

    Visa said it can identify high-risk purchases such as big screen TVs and prepaid cards, that can easily be converted to cash. It determined, for example, that in certain merchant categories, for transactions of $200 or more, prepaid cards were included in 85% of cases that turned out to be fraudulent. The company is also on alert for other warning signs such as orders in which the billing and shipping address are different.

    Visa said that while this information is connected to a specific card number, “it’s not personally identifiable in the Visa system.”

    Visa said that the larger data set helps it identify fraud more quickly. While one transaction at a merchant might not look suspicious, a data set that includes hundreds or thousands of transactions makes it easier to spot a problem, such as a tampered PIN pad.

    The new analytic engine can study as many as 500 aspects of a transaction at once. That’s a sharp improvement from 2005, when the company’s previous analytic engine could study only 40 aspects at once. And instead of using just one analytic model, as it did in 2005, Visa now operates 16 models, covering different segments of its market, such as geographic regions.

    The models can be updated much more quickly, too. An attribute can be added to a model in as little as an hour. Back in 2005, it would take two or three days to make that happen.

    To accommodate larger data sets, Visa has updated its database technology. In 2010, it began using Hadoop, a software framework that is based on open-source technology from Google Inc. It is designed to quickly process huge amounts of information from disparate sets, and to work with clusters of lower-cost machines, instead of expensive servers.

    “From the strategic point of view, we are achieving an amazing improvement, year over year, in our ability to detect fraud,” says Richey. “It’s not just our ability to analyze our transactions, but our ability to add new kinds of data, such as geo-location, to that analysis. With every new type of data, we increase the accuracy of our models. And from a strategic point of view we can think about taking and additional step change of fraud out of our system.”

    In the future, Big Data will play a bigger role in authenticating users, reducing the need for the system to ask users for multiple proofs of their identify, according to Richey, and 90% or more of transactions will be processed without asking customers those extra questions, because algorithms that analyze their behavior and the context of the transaction will dispel doubts. “Data and authentication will come together,” Richey said.

    The data-driven improvement in security accomplishes two strategic goals at once, according to Richey. It improves security itself, and it increases trust in the brand, which is critical for the growth and well-being of the business, because consumers won’t put up with a lot of credit-card fraud. “To my mind, that is the importance of the security improvements we are seeing,” she said. “Our investments in data and analysis are baseline to our ability to thrive and grow as a company.”

    CORRECTION: This story has been updated to say that Big Data makes it easier to spot tampered PIN pads. An earlier version referred only to PINs, or personal identification numbers. The story also clarifies the role of prepaid cards in certain kinds of fraud. The cards were purchased fraudulently, not used to make fraudulent transactions.

  4. MAP's payments processing partner, Visa Inc., was recognized for leadership in business ethics when it was placed on the 2013 list of the World's Most Ethical Companies by Ethisphere Institute, a leading international think tank. Visa joins a group of global brands who are dedicated to doing business with world-class ethical practices and promoting ethical business standards.

    The Ethisphere Institute is dedicated to the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption, and sustainability. This is the seventh year that the Institute has produced its annual list, and the first time Visa has earned a position on it since becoming a publicly-traded company in 2008.

    "Visa is honored to be part of this group of companies who are committed to operating at the highest level of ethics," said Ellen Richey, Chief Enterprise Risk Officer of Visa Inc. "This recognition reflects the commitment of Visa's employees worldwide to the highest levels of ethical business practices and trust. Trust is critical to our business of enabling electronic commerce, and that's what we've done for more than 50 years."

    Ethisphere uses a proprietary Ethics Quotient (EQTM) rating system to evaluate companies' performance in an objective, consistent and standardized way. The EQ framework consists of five core evaluation categories including ethics and compliance program; reputation, leadership and innovation; governance; corporate citizenship and responsibility; and culture of ethics.

    "Visa Inc. continues to set the bar within its industry for a number of its ethics programs," said Alex Brigham, executive director of the Ethisphere Institute. "As more companies each year strive for recognition, Visa Inc. was added to World's Most Ethical 2013 by demonstrating its strong commitment to ethical practices."

    Visa takes a comprehensive approach to ethical business practice, including industry-leading policies, trainings and programs. For example, Visa's Code of Business Conduct and Ethics, which applies to all employees and directors, emphasizes that honesty and integrity are of paramount importance in every activity. In addition, Visa's Corporate Responsibility program is focused on areas where its business expertise and philanthropic contributions can contribute to financial inclusion, humanitarian support, community involvement, and responsible business practices.

    View the complete World's Most Ethical Companies 2013 list here.

  5. Visa wants to make payments easier, or at least easier to understand. The payment giant announced the launch of a new partner program that it said is intended "to accelerate the introduction of innovative payment solutions globally and further drive the global migration from cash to electronic payments."

    The Visa Ready Partner Program gives providers of devices, software and payment solutions that accept Visa transactions a framework to ensure they are compatible with Visa's standards. It also provides those providers with best practices when working with Visa's massive payment network.

    "The pace of innovation in the payments industry requires a new approach that ensures innovative payment methods can be tested, approved and commercialized quickly," said Jim McCarthy, global head of product, Visa Inc. "While it is critical that we ensure new payment methods are secure and reliable, it is equally important to allow great ideas to become new ways to pay and be paid."

    Visa said that for financial institutions and merchants, its new partner program will make it easier for them to adopt new payment methods that are approved. Solutions and devices that are approved by Visa will sport a new symbol that says they are "Visa Ready."

    One goal of the program is to tame the ever-more competitive mobile point of sale market. Visa said its Visa Ready Partner Program will help define mPOS requirements and best practices, provide developers with applications and tools to enable the development of mobile acceptance solutions, open up payment gateways through open APIs and SDKs, and guide partners and providers through the approval process by supply documentation and resources.

    Visa is also looking to address the compliance testing process for mobile NFC devices and secure chips that host the Visa payWave application, the company said. The Visa Ready Partner Program will include establishing of guidelines for technical, security and usability testing; ensuring Visa transactions from NFC mobile devices are compliant with the global standard; and establishing a required signal range for mobile NFC-enabled devices hosting the Visa payWave application.

  6. According to a report from Mercator Advisory Group, consumer credit card use remains steady, but young adults age 18 to 35 are eschewing credit cards. In its "Consumers and Credit 2012: Come Back, Young Cardholders" report, Mercator said that only 59 percent of young adults in this age group have credit cards. That compares to 70 percent of seniors surveyed.

    What's more, the report found younger consumers are three times more likely than seniors to reduce their credit card use in favor of debit cards – 36 percent compared to 12 percent of seniors.

    "The anticredit card sentiment appears to be waning," said Karen Augustine, manager of CustomerMonitor Survey Series at Mercator Advisory Group and the author of the report. "But issuers need to address the needs of the young adults in order to stimulate greater credit card volume."

    The report is the fourth of eight consumer survey reports based on Mercator's CustomerMonitor Survey Series. Data was obtained during a national sample of 1,003 online consumer survey responses completed between June 8 and June 19, 2012.

  7. Prosper Insights & Analytics has released the results of a new survey of mobile users and found that three out of four users (77.1 percent) conducted banking activities using a smartphone or tablet. Additionally, more than half (57.9 percent) said they engage in shopping behaviors via mobile, the report said. Nearly half (44.5 percent) said they use their devices to pay bills.

    As for payment method, the new study found that mobile users who purchase an item via a mobile device were most likely to use a credit card (39.2 percent) or PayPal (31.5 percent). One in four (24.9 percent) used a debit card. Fewer than one percent (0.8 percent) said they used Google Wallet to purchase an item via a mobile device.

    The poll included 328 smartphone and tablet users surveyed between Jan. 28 and 30, 2013.

  8. A sense of ease and simplicity exists in uttering the words "I care about you" through a few sentences written on a card or an elaborate bouquet of flowers. The same sense of ease and simplicity should also be applied to online shopping, where we know we all want to get things done as quickly as possible.



    Soon, consumers shopping online for the perfect bouquet will be able to checkout hassle-free as 1-800-FLOWERS.COM is added to the list of leading eCommerce merchants that offer V.me by Visa.



    Today, V.me is available at a growing portfolio of leading online retailers, ranging from Shoebuy.com and Cooking.com to Rakuten Buy.com and Blue Nile. We're seeing real traction behind these leading eCommerce sites that are now offering V.me, as consumers and merchants alike have learned to appreciate the security, reliability and convenience of Visa.  Consumers benefit from a digital wallet service designed to make simple and secure online payments, without the bother of constantly entering card account numbers or billing and shipping information.



    This battle is starting to heat up but don't expect this year to be decisive. There is still so much education and development that needs to happen and most consumers and merchants don't have a clue as to which wallet they will want to use. Visa has the advantage of being the biggest credit card network and that trust will surely give it a boost in the new digital wallet wars. But there's so much more game to be played, it's still too early to say who will prevail.  



    Let's face it - life gets hectic. Deadlines loom, obligations arise and others rely on us to get the job done. When it comes time to truly take care of ourselves and our loved ones, we need services that help remove the hassle and allow us to breathe easier.



    The joy of online shopping is as much about convenience as it is about the shoes, the flowers, the clothes you are acquiring for yourself or your loved ones, and V.me brings more of these goods into your life, safely, quickly and simply.



    Consumers are online, and Visa is where they want to shop. According to a Nielsen Global Online Survey, more than 85 percent of the world's online population uses the Internet to make purchases - increasing the market for online shopping by 40 percent in the past two years.  



    So, what are you waiting for? Start shopping!


  9. A newly launched FI information resource on the Internet, Routingcheck.com, offers a free database of FI routing transit numbers — the nine-digit code used by U.S. financial institutions, that appears at the bottom left-hand side of a check, just before the account number.

    "Routingcheck.com was created to allow access to critical financial information that is otherwise hard to find or difficult to read," says Stijn Norlesk, creator of the new site. "It's the one site that offers this information all in one place. We believe it is the best banking reference resource available online."

    Routingcheck.com is synchronized daily with the American Bankers Association to provide current and accurate listing. In addition to routing numbers, the site also provides access databases of bank addresses and ATM locations. The site is optimized for use on a computer, but it can also be viewed on mobile devices.

    "To have an easy to use and free bank routing number database can greatly benefit your payment processing, and therefore can optimize your business," says Stijn Norlesk. "And our databases of routing numbers, bank addresses, and ATM locations are just the beginning. We are working to become the most comprehensive and useful resource for this type of information on the Internet."

    The routing transit number system was designed more than a century ago by the ABA, for use on negotiable instruments such as checks and money orders. The purpose of the number is to identify the financial institution on which the check or other instrument is drawn, allowing for more efficient sorting and processing.

    The RTN system is also used by Federal Reserve Banks to process Fedwire funds transfers, and by the Automated Clearing House to process direct deposits, bill payments, and other automatic transfers of funds. It differs from the SWIFT code system, which is used primarily for international transactions.
  10. Prepaid debit cards have taken a few knocks in recent years because of the fees attached, but the price for Prepaid Debit may actually be cheaper than Checking according to report released last week from the Pew Charitable Trusts.  

    "I was really surprised," said Susan Weinstock, director of Pew's Safe Checking Project. "I didn't know that prepaid cards would be significantly cheaper for people who overdraft -- and they are."   

    Study Overview. Pew identified three different types of customers - savvy, average and hapless - and predicted the amount of fees they could incur over a typical month.  Also, it studied 52 prepaid debit cards that make up 65% of the market, and 237 conventional checking accounts offered by the 12 largest U.S. banks. The study used a $1,500 direct deposit and 17 point-of-sale purchases per month for each type of customer. Here's a break down for each type of customer:

    "Savvy" Customer - If you're familiar with your checking account's fees and pay attention during the month, you're better off using this traditional method. Savvy consumers averaged $3.99 a month in fees for a checking account, compared to $4.50 a month for a prepaid card.  

    "Average" Customer - Average consumers see a huge hike in fees for both banking methods, but a prepaid card becomes cheaper. Those with a checking account saw $28 in fees a month, while prepaid rang in at just $22.15. That'd make it a tougher call for many.

    "Hapless" Customer - If you have a poor grasp of how your checking account works and you throw caution to the wind in your transactions, you're going to be much lighter in the wallet. This group paid an astounding $94 a month in checking fees, compared to just $28.70 in prepaid.  

    See the full report here: Are Prepaid Cards a Smart Alternative to Checking Accounts?

    Also, take the Pew's interactive quiz: What kind of consumer are you?

    Interested in learning more about MAP's Prepaid and Gift programs?  Contact Bryan Elder at bryan.elder@mapacific.com or 866-598-0698 x1624.
  11. With digital wallets from the likes of PayPal Inc., Google Inc., and the Isis consortium grabbing headlines, Visa Inc.’s V.me staff has been quiet but busy. The payment service is live with five online merchants, and Visa plans to introduce it as a commercial product by year’s end.

    While Visa is concentrating its wallet on e-commerce for now, the product will ultimately allow mobile-device users to make purchases at physical stores. When this capability arrives, Visa will likely use some combination of the device’s secure element and cloud servers to store card credentials, Visa watchers say. This so-called hybrid approach contrasts with that of Isis, a joint venture of the country’s largest mobile carriers. Isis plans to use the secure chip in the phone, probably the SIM card, to house users’ payment details. Google this month revamped its wallet to store card credentials in the cloud, but retained reliance on the phone-based secure element to house a prepaid virtual card that identifies users and initiates transactions.

    Introduced late last year, V.me allows users to store any payment card from any brand and use the credentials to make payments at participating merchants. So far, these include Bidz.com, Buy.com, Cooking.com, Modnique, and PacSun. For the V.me beta, “a good chunk” of Visa employees are using the wallet, but any consumer can sign up for it at any of the merchants’ sites, the spokesperson says. He adds he cannot quantify the number of users. Sign-ups at the merchant sites take place during checkout and allow users to load their cards without leaving the site. Once enrolled, consumers can use the wallet to make payments at any of the five merchant sites.

    Buy.com went live on V.me first, in May, with the other four following later. More merchants may be added before the beta ends. At that point, Visa will rely on its network of issuing financial institutions to promote the wallet to their account holders.

    Currently, users can load only payment media into the wallet, though Visa is likely to allow non-payment documents, such as transit tickets or forms of ID, later. Apple Inc. has already introduced this capability with its Passbook wallet, due out with its expected introduction of the iOS 6 operating system, and Google is planning a similar feature. Visa will include a location-based offers service with V.me that will likely rely on what it learns from a pilot it is running with The Gap clothing chain. In the pilot, cardholders who buy at The Gap with their Visa card trigger an alert telling them they can claim a discount if they return to a Gap store within a specified period of time.

    Physical-world payments, however, are not likely to be enabled any time soon. While Isis hasn’t launched yet and rival MasterCard Inc. only introduced its wallet strategy in May, the nearly year-old Google Wallet has struggled in large part because of a paucity of retail locations equipped with readers capable of handling mobile devices using near-field communication (NFC) chips. “We’re big fans of NFC, but it’s not quite ready for prime time,” the spokesperson says. “There are 300,000-plus NFC terminals around the world, well below the millions of locations where people are shopping online.”

  12. Visa, MasterCard and some of the biggest U.S. banks agreed to a settlement of at least $6.05 billion with retailers in a price-fixing case over credit- card interchange fees, according to a court filing.

    The total value of the settlement is $7.25 billion on behalf of a class of about 7 million merchants in the U.S. that accept Visa and MasterCard credit cards and debit cards, a law firm for the merchants, Robins Kaplan Miller & Ciresi LLP, said in a statement.

    Visa, the biggest bank-card network, had $4.28 billion in uncommitted funds set aside to cover litigation at the end of March. Photograph: Tetra/Getty ImagesVisa, the world’s biggest payments network, said its share of the settlement filed today in federal court in Brooklyn, New York, was about $4.4 billion. Visa said the proposed settlement payments, including costs incurred by MasterCard Inc. (MA) and card- issuing banks, would be about $6.6 billion. That amount would include about $525 million for individual claims.

    “We believe settling this case is in the best interests of all parties,” Visa Chief Executive Officer Joseph W. Saunders said today in a statement.

    The agreement follows a seven-year legal battle with U.S. retailers that accused the two largest payment networks of conspiring with banks to fix swipe fees, or interchange.

  13. Want to reach young and underbanked consumers? Turn to mobile delivery options. Comprising an estimated 35 million U.S. adults (or 15 percent of the U.S. population), the underbanked are typically young, ethnically diverse, and more likely to use the “computer in their pocket” (i.e. their mobile phones) to conduct their banking, according to Javelin Strategy & Research’s latest report: “Reaching the Underbanked and Unbanked Consumers in 2012: Strategies for Connecting with Mobile Financial Services.”

    Javelin defines the underbanked as U.S. adults without a checking account, while unbanked consumers do not have a banking account.

    The report provides key recommendations on the specific types of mobile financial services FIs need to offer the underbanked to connect with this underserved market segment.


     
    FIs can engage the underbanked through mobile transfers. The U.S. underbanked are prime consumers for wire transfers and remittances. Twice as many underbanked consumers sent wire transfers as the average consumer, a market that totals $48 billion in outflows from the U.S. Underbanked consumers also make twice as many person-to-person transfers than the average mobile consumer. Further, one in three underbanked consumers is likely to conduct international mobile person-to-person transfers, taking a lion’s share of the $501 billion global remittance flow in 2011.

    Prepaid accounts will be another important offering, as prepaid cards are second to cash as the choice by the underbanked as their top-of-wallet payment method. FIs can focus their efforts on leveraging mobile P2P transfers and prepaid accounts to build the foundation of a relationship with the underbanked. By offering simple, easily understood mobile banking services, FIs can save the underbanked consumer time and expense at check cashers, and develop positive new relationships with these younger customers.

    “Mobile banking can be used to reach out to the underbanked segments for financial inclusion,” says Mary Monahan, EVP/research director at Javelin. "Smaller banks have a lower fee structure for traditional banking in place that is more appealing to this segment, but aren’t as likely to have mobile banking services. Larger banks are more likely to have the mobile banking infrastructure, but also charge higher fees on average than the smaller banks.”

    “FIs need to zero in on the youth and the tech habits of the underbanked who have the fastest growing income potential ahead of them,” says Jim Van Dyke, president of Javelin. “FIs need to connect with the underbanked and unbanked where they live and work and how they prefer to transact. Our report will help FIs understand the broad needs of the underbanked and unbanked, how to meet these needs, and develop revenue-generating relationships.”

    More statistics from the study:

    • The U.S. underbanked are less likely to own computers than all mobile consumers (60 percent vs. 72 percent).
    • Underbanked use mobile banking at higher rates than other consumers. 32 percent of unbanked used mobile banking in past 30 days compared to 25 percent for all mobile consumers.
    • Gen Y income is on the rise. In less than five years, Gen Y and Gen X incomes will outpace those of all other generations. By 2025 Gen Y will be responsible for almost half (46 percent) of total personal income.
  14. In a recent report titled, Prepaid and Gift Cards in the U.S., research firm Packaged Facts said that prepaid payment volume will jump more than 22 percent this year to $247.5 billion on nearly 10 billion transactions, compared with $202.2 billion in 2011.

    Dissatisfaction with banks and regulatory changes affecting debit cards were two reasons for the rise, according to an article in MediaPost magazine.

    According to Packaged Facts publisher David Sprinkle, card companies must increase customer retention, format card programs to serve the un- and underbanked, and build relationships with younger consumers, whose limited banking needs and mistrust of banks make them likely prepaid users.

    Prepaid card issuers must also solve the problem of high product abandonment compared with bank accounts, which tend to have a low rate of churn. The article suggested that one way to increase loyalty and use might be to encourage customers to opt for direct deposit of their paycheck to a prepaid card.

  15. As the federal government begins to take a closer look at the regulation of mobile payments, the first signs of a split within the payments industry are emerging.

    The nascent divide pits firms that argue Washington should ensure a level playing field between banks and their non-bank competitors against others that warn about the potential of new regulations to stifle innovation.

    The latter camp is represented by the Electronic Transactions Association, a trade group whose members include a range of payments firms, but not banks in their role as issuers of credit and debit cards.

    "What we're concerned about is that some entities who view the advent of mobile payments as a threat to their incumbent advantage might call for unnecessary regulation," said Jason Oxman, chief executive officer of the Electronic Transactions Association.

    Because the debate is still in its early stages, and no specific regulatory proposals are on the table, the argument remains largely abstract, though it figures to become more concrete as competition increases in the rapidly evolving world of mobile payments.

    The broad outlines of the disagreement were evident in statements issued Friday by the ETA and the Clearing House Association, a trade group that represents the largest commercial banks.

    The statements were released in connection with a House hearing on the regulation of mobile payments, which featured testimony from the Federal Reserve Board and the Financial Crimes Enforcement Network, but not from industry witnesses.

    The Clearing House Association submitted a six-page statement that made a forceful argument that regulators need to hold non-banks to the same standards that banks must meet.

    "Because the multitude of non-bank players entering the mobile payments ecosystem are generally not subject to the same functional regulation that applies to depository institutions, they are considered 'shadow payments providers,'" the Clearing House Association said.

    "The patchwork of regulatory and supervisory regimes applicable to shadow payment providers leaves consumers with varied and often uncertain protections and a supervisory and examination structure that unevenly regulates the soundness and integrity of providers in the mobile payments space."

    The trade group added that, "in general, the entrance of less-supervised providers is likely to result in a reduction in the reliability and integrity of payments."

    The Clearing House Association, which did not make a representative available for further comment Friday, argued in its statement that firms engaged in functionally similar activities need to be regulated in equivalent ways.

    "Although mobile payments technology holds great promise for the advancement of commerce and financial inclusion," the Clearing House said, "the rapid growth and fragmented ecosystem of mobile also presents serious regulatory and oversight challenges."

    Those comments stood in contrast to the tone of remarks from the ETA, which represents a wider range of firms in the payments world, including some banks in certain behind-the-scenes roles in the debit and credit payment processes.

    "We urge Congress to take care to avoid regulation that could stifle the innovation that gave birth to mobile commerce and will drive its future growth," Oxman said in that statement.

    In a follow-up interview, Oxman said that mobile payments are largely reliant on existing networks, which are also used to process credit card and debit card transactions, and already include many consumer protections.

    "All the consumer is doing is, instead of taking out a plastic card with a magnetic stripe on the back to pay for goods and services at the point of sale, they're taking out a mobile phone," he said. "It's essentially a new means, a new tool, for getting onto the credit and debit rails."

    "In fact, using your mobile phone as a payment vehicle is a great way to take advantage of all the legacy protections in the payment networks," Oxman added.

    During the House hearing, several lawmakers sounded loath to pick sides between different parts of the industry.

    Rep. Shelley Moore Capito, R-W.Va., who called the hearing, asked a series of questions that addressed the concerns raised by the Clearing House Association, but she also expressed concern that regulation might stifle innovation.

    "And so I think that the point of this hearing is to really see: Where are we? And where do we need to be?" Capito said.

    Rep. Francisco "Quico" Canseco, R-Texas, called mobile payments the most significant development in consumer payments since the advent of debit cards, and said they will bring great benefits to consumers.

    "Yet," he added, "it is essential that policymakers and regulators structure a regulatory framework that helps protect the private information of mobile users, but also encourages investment and innovation within the industry."

    Testimony from the regulators touched on the potential of mobile payments to be used for money laundering, as well as consumer protection and data security issues.

    One point that emerged was that a patchwork of regulatory agencies have potential jurisdiction over mobile payments, including the bank regulators, the Federal Communications Commission, the Federal Trade Commission and Fincen.

    Rep. Carolyn Maloney, D-N.Y., argued that one agency needs to have primary responsibility for mobile payments, but the regulators from the Fed and Fincen responded that the existing system is working.

    "It's such a broad area, and it covers so many different types of entities," said Stephanie Martin, associate general counsel at the Fed. "It's really hard to point to one agency with the right experience and expertise that can cover the gamut."

    Although the Consumer Financial Protection Bureau did not testify, it submitted a statement pledging to be flexible and responsive to the changing mobile payments market.

    "Innovation can be greatly advantageous to consumers, offering new tools for people to better control their own finances and plan their own lives," Marla Blow, the CFPB's assistant director for card and payment markets, said in the statement. "At the same time, innovation can introduce significant risks to consumers."

  16. More than half of the world's adults — 2.5 billion — are unbanked, according to research recently published by the World Bank Development Research Group. The American government, however, estimates that the U.S. is home to only 10 million of them, which means the vast majority of the unbanked live outside the country. And many of them reside in developing areas, such as India, where more than 40 percent of residents are unbanked, and Africa, where that number is at a staggering 80 percent.

    Instead of trying to coax these populations into getting on board with mainstream banking, many companies are finding new ways to provide them with financial services, whether it's deploying kiosks to help the unbanked cash checks, pay bills and transfer money, or offering mobile banking services that allow consumers to transfer money via smartphones.

    Help yourself

    Take, for example, India-based Cms Info Systems, which has been providing the country with finanical kiosks for the past two decades. Business is still booming for the company that has projected a kiosk deployment growth rate of 10 percent between 2012 and 2013.

    "A major factor in the continued growth of usage in India is due to the increasing market shift towards payment and cash-access of all types, the proliferation of locations, consumer reliance on the added functionality, speed and convenience of the banking kiosks, and the profitable strategic shift away from human-delivered service to 'self-serve,'" said J.B. Lalla, national sales manager for Cms.

    Also, newer banking kiosks now provide multiple services — such as cash deposits, check deposits, money-transfer, statement printing, passbook printing and gift-card dispensing — which is driving increased usage.

    Or take Europe-based Genkiosk, which has seen rapid growth of its bill-pay kiosks in the Middle East and in other regions with large migrant workforces, but isn't focusing only there. It's expanding its footprint to anywhere that the recession is driving customers to pay bills at the last minute, said James Oladujoye, CEO of GWD Media, the makers of Genkiosk.

    "We first saw the boom in bill-payment kiosks in Dubai," he said. "Next, it was Qatar and Saudi Arabia, where there are also large populations of migrant workers and people without bank accounts or credit cards. If you could find a way not to make a journey, then line up just to pay cash to a teller, wouldn't you grasp it?"

    Specifically, Genkiosk is penetrating new markets, including Indonesia and the Philippines, as its next geographical targets for bill-pay kiosks, but Oladujoye also noted how the global downturn has changed the financial sector in nearly every place in the world.

    "Today, you can go anywhere — even a rich country like the U.S.A. — and you will find people who are having a very hard time. We are seeing users paying their electricity bills on kiosks with cash at the very last moment before they are cut off. This is happening everywhere, not just the countries we first prioritized. It is a sign of the times."

    Going mobile

    Developing economies like those in India and Africa are not only embracing financial kiosks, they are quickly embracing mobile banking, even more so than their North American counterparts. For example, India's My Mobile Payments Ltd., a mobile payment service provider, recently launched its Money-on-Mobile mobile wallet to the Indian consumer market.

    The service, which is not tied to any mobile service provider or bank, allows mobile phone subscribers to pay for a wide range of goods and services by mobile phone.

    Consumers can load their MOM m-wallets with cash at one of 82,000 retail touch points (expected to be 2 million by year's end) and use it to pay for electricity, gas and mobile bills and top-ups, as well as airline, bus and movie tickets.

    MOM launched for the B2B market in India in 2010, and is now providing the semi-closed m-wallet for the consumer market. The service has 500,000 subscribers and does a business volume of INR 20 million ($358,422) daily.

    "In a country like India where mobile phones are more widespread than the financial systems, mobile payment is the next big alternative payment method," said Shashank Joshi, managing director of Money-on-Mobile. "MOM does all paperless transactions and it is in line with RBI's vision of making 70 percent of the financial transactions paperless by end of 2012. MOM is committed to ensuring consumers the ability to make safe, convenient and flexible payments."

    Paddy Micro Investments last month launched its newest platform to deliver financial services to Africa's unbanked people. Specifically, the company's "Pesa Pata " kiosks give low-income Kenyans access to quick loans, according to this story.

    At the kiosk, the customer obtains a Pesa Pata scratch card valued between $3 and $59, and each card has a unique number that is loaded onto the customer's mobile phone. The amount is then credited to the customer's Safaricom M-Pesa mobile money account.

    "We realized that there are times when people need instant cash, and going to a bank or micro-finance institution for a loan is not an option," Joyce Wangui, a director at Paddy Micro Investments. "Other people who work in the informal sector at most times cannot even qualify for bank loans."

    The loans, which have a 5 or 10 percent interest rate, allows the kiosk owner to profit, but the model is dependent on the level of trust between traders and their customers.

    Thousands of kiosk and shop owners countrywide have signed up as Pesa Pata agents, including Felistas Wanja, who runs a shop along Jogoo Road in Nairobi.

    "Last week one of my loyal customers had a sick child and she needed money urgently," she said in the story. "I gave her two $59 Pesa Pata cards. When she paid back I made profit of $5 on each card. In the past people would take sugar on credit, now I give them the card, they buy goods in cash, and at the end of the month I will make a profit when they repay the loan.

    Orange is yet another company targeting not only Africa, but also the Middle East.

    It recently announced that more than 4 million customers are now using its Orange Money, which provides the unbanked with access to basic financial services through their mobile devices. Customers can transfer funds, set up a savings account and make payments using the services.

    The services are available to consumers in 10 countries, including Botswana, Cameroon, Kenya, Madagascar, Mali, Niger and Senegal. The company plans to be in all 22 countries in Africa and the Middle East, where it provides wireless services.

    "Orange Money plays an important role in driving growth in our activities in emerging markets, allowing us to contribute to the economic and social development of these countries, while improving our customers' loyalty," said Marc Rennard, Orange's executive director for EMEA operations, in the announcement.

    The company's growth, said Rennard, indicates a strong consumer appetite for a simple and practical mobile payment service where people have limited access to bank accounts but are widely equipped with mobile phones.

  17. After years of being simple conduits for basic banking transactions, online banking sites are becoming marketplaces where banks sell additional financial services, according to a study completed this week by Forrester Research. In 2011, among U.S. consumers who bought financial services products, 37% applied for those products online, versus the 2% who bought products over a mobile device and the 36% who purchased financial services in a branch. These findings are pulled from a survey of 10,647 U.S. adults conducted in the third quarter of last year. In 2010, 40% of consumers bought banking products in a branch, while 32% applied online, 16% by phone and 12% by mail.

    Banks' websites are still the primary channel in which consumers take care of basic financial tasks such as viewing balances (79%), transferring money (78%), viewing statements (74%), and paying bills (68%). Check deposits are the only type of common transaction that consumers are more likely to conduct at a branch or an ATM.

    Matching the growing importance of the online channel, banks are stepping up their investment. Among 19 heads of retail banking at U.S. and Canadian banks surveyed, the average percentage of digital/e-business budget being devoted to online sales improvements is 14%. About 12% of these budgets are being devoted to online money movement, and 8% to online security.

  18. Citi, Bank of America and Other Giant Banks are Highly Vulnerable, According to Javelin Bankographic Benchmark

    A new report from Javelin Strategy & Research indicates 11% of consumers are likely to switch primary financial institutions (FIs) in 2012. Giant banks face even larger defections, with Citibank and Bank of America at risk of losing twice as many customers.

    The Javelin FI Vulnerability Index(TM) estimates huge potential losses for FIs because switchers manage $675 billion in deposits, and manage deposits that are 30% higher than customers who are unlikely to switch. Likely switchers also are willing to pay an estimated $92 million in fees for just four value-added services: money orders, cashier's checks, safe-deposit box rentals, and mobile deposit. The report examines the factors behind why customers stay - or leave - their primary FI and recommends specific strategies that giant banks, regional banks, community banks and credit unions can use to compete and capture these switchers -- and their billions in deposits.

    "Bank Transfer Day was a bust, but FIs of all sizes can learn from it," said Mark Schwanhausser, Senior Analyst, Multichannel Financial Services at Javelin. "Our Bankographic Benchmark(TM) research shows that banks are still in danger of losing customers to FIs that can better respond to their needs, especially in the areas of mobile banking and self-service technology. With $675 billion of deposits and $92 million in fee revenue at play, smaller banks and credit unions really have the opportunity to win new customers."

    "Ultimately, consumers are driven by convenience more than fees and protests," said Jim Van Dyke, President, Javelin. "Giant banks will need to drive home their messaging around convenience, mobile banking, and other services that smaller banks don't -- or can't -- offer. Smaller banks can play to their strengths of lower fees, convenience, and customer service, but they will need to beef up their mobile banking and mobile deposit offerings. Our report will show FIs how to re-engineer their product lines and customer acquisition and retention strategies to take advantage of these billions of dollars in deposits that are up for grabs."

    Javelin's Bank Switching in 2012: Giant Banks Remain Highly Vulnerable as Consumers Weigh Fees and Convenience and Fees report assesses the prevailing attitudes of consumers toward staying with or leaving their primary FIs. The 31-page report is based on three online surveys of 4,800 to 5,000 consumers each and prescribes the specific strategies that FIs of all sizes can use to compete for consumers likely to switch.

    More than half of recent switchers are under 35 years of age and use mobile technologies (smartphones and tablets) frequently. Mobile banking has emerged as a compelling factor for switchers, as they more than twice as likely as all consumers to use mobile banking.

  19. Despite recent improvements by the nation's largest banks, checking accounts are still too confusing for consumers and overdraft fees are too high, according to new findings by the Pew Charitable Trusts.

    Disclosures for checking accounts are too long, some fees for overdraft protection have increased and many consumers still are forced into binding arbitration to settle disputes with their bank, said the study released Friday by Pew's Safe Checking in the Electronic Age Project.

    "Consumers are expected to wade through long, confusing documents and may be subject to steep, unexpected fees to access their own checking accounts, the cornerstone of household financial management," said Susan Weinstock, the project's director.

    "Consumers must have understandable, transparent information that enables them to make educated choices when comparing one checking account's costs and benefits to another," she said.

    Pew called on regulators again to force banks to provide better disclosure and make overdraft fees proportional to the banks' costs.

    Nessa Feddis, vice president and senior counsel at the American Bankers Assn. trade group, criticized the report, saying many banks were "going the extra mile" to make sure that customers understood fees and disclosures.

    She also said consumer groups had an unrealistic expectation that banks could simply break even on fees for services such as overdraft protection.

    "We all want everything to be free," she said. "For any business or any household to be successful, income has to be higher than expenses."

    The study is an update to the Pew project's 2011 report, "Hidden Risks: The Case for Safe and Transparent Checking Accounts," which raised alarms about fees and disclosures at the nation's 10 largest banks.

    This time, Pew looked at the practices at the 12 largest banks, as well as the 12 largest credit unions, in a follow-up report titled "Still Risky: An Update on the Safety and Transparency of Checking Accounts."

    Improvements in key areas have been minimal, said the new report, which compared the data from 2010 with new data collected in October.

    The median length of bank checking account disclosures has decreased to 69 pages from 111 pages in the earlier report.

    But the disclosures still are too cumbersome and important policies and fee information are not summarized in a "uniform, concise and easy-to-understand format that allows customers to compare account terms and conditions," Pew said.

    Pew found that financial institutions do not provide clear and detailed information about options for overdraft protection and their costs. Many banks and credit unions have three options with very different fees and features, but "consumers may not be aware of lower-cost options," the Pew report said.

    The median overdraft fee for large banks remains $35, the same as in the first report.

    But more checking accounts now come with an extended overdraft penalty fee, which kicks in if the overdraft is not repaid in a timely manner. The median extended overdraft fee has increased 32% since the first report.

    The report also said consumers still faced hurdles in settling disputes. Of the 237 checking accounts offered by the largest banks, 66% forced customers to submit any disputes to binding arbitration, down from 71% in the first report.

  20. In the US, 59 percent of consumers prefer to make purchases online rather than using a mobile device or visit a traditional store, a recent study has unveiled.

    According to a survey released by research company Nielsen, 68 percent of consumers believe that online shopping is the easiest way to shop and another 68 percent say that it is the most convenient one.

    The same source has also pointed out that online fraud remains one of the largest concerns, with 69 percent of respondents mentioning that brick and mortar stores are the most reliable ones and 77 percent declaring that these are the safest. Results have indicated that mobile commerce has ranked the lowest across all measures apart from most convenient at 38 percent and easiest at 27 percent.

  21. The Dodd-Frank Act loophole that exempted general prepaid reloadable cards from fee controls could be closing in the not too distant future.

    The Consumer Financial Protection Bureau yesterday announced it will release an Advance Notice of Proposed Rulemaking (ANPR) pertaining to the nation’s growing prepaid card market.

    CFPB director, Richard Cordray, made the announcement at a field hearing on reloadable prepaid cards held in Durham, N.C., on May 23.

    He described a general prepaid reloadable card market that was growing “by leaps and bounds at an expected rate, we’re told, of over 40 percent each year from 2010 to 2014.”

    Cordray said that the manager of the largest prepaid program in the U.S. had told him that the number of prepaid users had more than doubled in three years from 3.4 million active cardholders to more than 7 million.

    “All of these consumers need and deserve products that are safe and whose costs and risks are clear upfront. Yet right now, prepaid cards have far fewer consumer protections than bank accounts or debit cards or credit cards, Cordray said.

    “We have a duty to make sure that these products are safe for consumers and that prepaid card managers do not make money by relying on trips and traps that are unsustainable for cardholders,” he added.

    Cordray said the CFPB would initiate a rulemaking process to address prepaid cards — particularly in the areas of safety and transparency. “[T]hese are and should be important hallmarks of all consumer financial products and services. As part of our rulemaking, we will explore how best to extend these basic protections to prepaid cardholders whose funds may be at risk.”

    The public is invited to submit comments on a number of points outlined in the CFPB’s Advance Notice of Proposed Rulemaking. The comment period will last for 60 days following the ANPR’s publication in the Federal Register.

    In addition to the ANPR, Cordray also announced the launch of a new interactive online tool, “Ask CFPB: Prepaid Cards.” The service will provide answers to more than 80 consumer FAQs, that Cordray said will give an overview of prepaids and address consumers’ questions about obtaining, reloading, and using prepaid cards.
  22. MAP is offering Visa Advanced Authorization scoring to all network transactions processed through Visa DPS beginning May 19, 2012. The service will integrate seamlessly into issuers’ existing risk strategies and enable participating clients to benefit from the risk intelligence currently applied to all VisaNet transactions.

    Now that U.S. debit cards are required to have at least two unaffiliated networks, credit unions should consider a comprehensive risk strategy for all their card programs.  Visa Advanced Authorization is a global tool designed to help financial institutions manage risk and prevent fraud loss through effective risk scoring and compromise indicators.
     
    For more information about this optional and affordable service, please contact Cyndie Martini or Herb Tajalle at (866) 598-0698.       
     
    Visa Advanced Authorization offers the following features and benefits:
    • Comprehensive view of risk by combining VisaNet transactions and all other issued network transactions into common account profiles used in scoring.
    • Detection of new and emerging domestic and international fraud schemes by evaluating authorizations and alerting issuers to potential fraud in real time.
    • Unique tools to help issuers prevent fraud.
    • Risk scores indicate the degree of risk associated with a given transaction.
    • Compromised Account Risk Condition Codes provide descriptive information about high-risk compromise events detected across VisaNet.
    • Compromised Event Reference IDs identify the association between an account and a specific compromise event identified by the Compromised Account Management System (CAMS).
    • Expanded set of Managed Real-Time eligible transactions to include transactions from non-Visa networks.
    • A new, detailed report with processor- and institution-level information about transactions that receive the Visa Advanced Authorization score, including the transaction date, time and amount, the Acquirer Network ID and Visa Advanced Authorization risk data.
  23. Retailers are paying significantly less every time a customer swipes a debit card under a rule capping the fees that banks are allowed to charge.

    The Federal Reserve says in a report Tuesday that the average fee paid by merchants for debit card transactions covered by the rule was 24 cents in the fourth quarter of 2011. That compares with an average of 43 cents before the Fed's rule took effect Oct. 1.

    The rule was mandated under the 2010 financial overhaul law. For most transactions, banks can charge merchants a maximum 21 cents for each debit card transaction plus an additional 0.05 percent of the purchase price to cover fraud protection costs.

    Transactions using debit cards issued by banks with less than $10 billion in assets, as well as some prepaid debit cards, are exempt from the cap.

    The average fee paid by merchants for those exempt transactions remained at 43 cents in the October-December quarter, the Fed found. Overall debit card fees -- for transactions both covered and exempt from the cap -- averaged 30 cents.

    The Fed also said that as a result of the cap, the gap narrowed between fees on debit card transactions requiring customers to sign and those requiring a personal identification number. Fees on signature transactions covered by the rule averaged 24 cents in the fourth quarter, close to the average for PIN transactions of 23 cents. That compares with an average 59 cents for signature transactions and 34 cents for PIN transactions from Jan. 1 to Sept. 30, 2011.

    The cap was the first limit ever on debit card fees, which banks traditionally had negotiated with merchants.

    Before the Fed set its level last June, merchants had said that reduced fees would allow them to lower their prices for consumers. Banks, on the other hand, had warned that a limit on what they can charge retailers would force them to cut back on other services, such as free checking and rewards programs.

    A coalition of retail groups sued the Fed in November, asserting that the regulator ignored the law by setting too high a cap on debit card fees.

    The National Retail Federation and other groups said the Fed buckled under pressure from bank lobbyists when it set the cap, which is significantly higher than the Fed's initial proposal of 12 cents.

  24. Member Access Pacific Provides Cost-Free Training to All Clients – Online & Onsite
     
    Member Access Pacific (MAP). The nation’s only aggregator of the Visa DPS Debit Credit, ATM, Prepaid, and Mobile Processing platform for credit unions, announced today the opening of its new Online Training Center (mapacific.com/training-center). In conjunction with MAP’s newly redesigned website, the Online Training Center will site offer expanded education resources for clients.

    In addition to offering extensive resources regarding card processing solutions, the Online Training Center provides clients with product tutorials, on-demand training videos, and third-party training tools.  MAP seeks to continually update its online services with the development of dashboards and popular collaboration capabilities, including social, blogs, wikis, tagging and ratings, as well as an updated analytics support and reporting.

    Future enhancements are on the way for mapacific.com, including a client portal, an electronic gateway for the collection of digital files and information. MAP credit union clients will have self-service access to a log in area where they can view, download, and upload records, including invoices, pricing, contracts, service guides, bulletins, manuals, and other resources that support their relationship with MAP.
  25. In response to today's news from the Krebs on Security website "MasterCard, VISA Warn of Processor Breach", I am writing to update you about the potential compromise and it's impact to you.         

     

    Our clients were first alerted to the potential compromise from a CAMS Alert on Friday, March 23, 2012.  At this time, we have not received information that our clients will be or have been directly affected by the breach.  

     

    Bryan Krebs wrote that "VISA and MasterCard are alerting banks across the country about a recent major breach at a U.S.-based credit card processor. Sources in the financial sector are calling the breach "massive," and say it may involve more than 10 million compromised card numbers."

     

    In response, Visa has provided the following statement:  

     

    "Visa Inc. is aware of a potential data compromise incident at a third party entity affecting card account information from all major card brands. There has been no breach of Visa systems, including its core processing network VisaNet.

    "Visa has provided payment card issuers with the affected account numbers so they can take steps to protect consumers through independent fraud monitoring and, if needed, reissuing cards.

    "It's important for U.S. Visa consumer cardholders to know they are protected against fraudulent purchases with Visa's zero liability fraud protection policy, which exceeds federal safeguards. As always, Visa encourages cardholders to regularly monitor their accounts and to notify their issuing financial institution promptly of any unusual activity. Additional consumer security tips are available at www.VisaSecuritySense.com. 

    "Every business that handles payment card information is expected to protect the security and privacy of their customers' financial information by adhering to the highest data protection standards. Visa also supports advanced security layers such as encryption, tokenization and dynamic authentication through EMV chip technology to further protect sensitive account information and minimize the impact of data compromises."

  26. CUNA, the Credit Union National Association, has filed an amicus brief in a lawsuit brought by merchants against Federal Reserve rules that set a debit interchange fee cap. CUNA is arguing against the merchants' case and said it is joining a broad coalition of trade associations that represent thousands of small and large financial institutions.

    According to CUNA, the joint brief describes how small and large financial institutions are harmed by the Fed's tight fee ceiling and that consumers have not seen any pricing benefits passed along by merchants who lobbied for the government-set cap last year.

    CUNA argues that fees, currently set under provisions in the Dodd-Frank Wall Street Reform and Consumer Protection Act are too low and do not allow debit card issuers to cover costs and receive a reasonable rate of return on investments.

    Dodd-Frank, signed into law last year, included a cap on interchange rates for debit card transactions. The final ruling on the legislation set the maximum charge at 21 cents, a significant decrease from previous rates, but still well above where merchants would like to see the rate set. The rule came into effect in October.

    CUNA filed the amicus brief even though most credit unions are exempt from the ruling. The Fed rules do not apply to issuers with less than $10 billion in assets. However, CUNA said the exemption may not be such a benefit as merchants can simply steer transactions towards non-exempt debit cards from bigger issuers where the costs are lower.

    CUNA said other organizations joining the filing of the amicus brief include the Independent Community Bankers of America,  National Association of Federal Credit Unions,  Midsize Bank Coalition of America, Consumer Bankers Association, National Bankers Association, The Clearing House Association, American Bankers Association, The Clearing House Payments Company,  and The Financial Services Roundtable.

  27. Visa prepaid cardholders can now load cash onto their cards at any one of 34 TwinStar ATMs in Washington’s South Puget Sound region thanks to TwinStar Credit Union’s new ReadyLink service. Using ReadyLink-enabled Visa prepaid cards, a cardholder can add money to his or her card at any of TwinStar’s cash-accepting ATMs.

    “Now our members—or anyone who has a ReadyLink-enabled prepaid card—can take their prepaid card to one of our imaging ATMs, insert cash into the machine and load those funds onto that prepaid card,” said Shanna Palmer, card services supervisor for TwinStar Credit Union.

    ReadyLink prepaid cards help meet the needs of more than 80 million unbanked consumers in the United States who rely heavily on cash for everyday transactions and are looking for a card payment alternative. With Visa ReadyLink at merchant locations—and now ATMs—consumers have an easy way to reload funds to Visa reloadable prepaid cards, including payroll, general purpose reloadable and government disbursement cards. This provides immediate access to funds with a safer, more convenient payment alternative to cash and checks.

    “We’re getting great feedback that people like the feature and think it is convenient, especially if it is after hours or they can’t make it to the branch,” Palmer said. “A lot of our customers use the cards to load a specific amount to give to their kids for school trips so if they run out of money, they can just reload funds onto the card while they’re traveling.

    “We’re looking forward to seeing how this grows over the coming months and year,” Palmer continued. “It is just another added feature of the ATM, like offering statements or stamps, and an opportunity to provide continued convenience and service to our customers.”

    TwinStar is the first credit union to complete an institution-wide installation of the ReadyLink network. Member Access Pacific (MAP) recommended TwinStar beta test the product for Visa.

    “MAP recommended us to Visa DPS since we already were selling Visa prepaid reloadable cards and gift cards to our membership that they could reload online or at the branch,” Palmer said. “We thought it would be advantageous, and that is how we got involved in launching the product.”

    TwinStar implemented the beta test in August 2011.

    “The feature has been up on the majority of our machines since November. We were upgrading our ATMs to ADA so we took that opportunity to also do the upgrade to ReadyLink,” Palmer said.

    MAP card and payment services offers industry-leading, full-service debit, credit, prepaid and ATM solutions. As the nation’s only aggregator of the Visa Debit Processing Service platform for credit unions, MAP has realized a special role in the marketplace, leveraging its one-of-a-kind partnership with Visa to provide clients the reliability, security and service that no other provider can offer. With MAP’s customizable, single-point technology systems, credit unions can achieve cardholder usage, loyalty and program efficiency to attain the most value from their payment products and services.

  28. Member Access Pacific (MAP), a leading provider of card processing solutions for credit unions, has received the 2011 All Star Award from Constant Contact®, Inc., the trusted marketing advisor to more than half a million small organizations worldwide. Each year, a select group of Constant Contact customers are honored with the All Star Award for their exemplary marketing results. MAP’s results ranked among the top 10% of Constant Contact’s customer base.
     
    ‘We’re happy to be recognized by Constant Contact for achieving strong marketing results. Constant Contact’s tools have helped us in the following specific ways to better manage customer/ constituent relationships and engagement,” states Karl Kaluza, MAP’s Marketing Director.
     
    Constant Contact customers using any combination of the company’s Email Marketing, Event Marketing, and Online Survey tools are eligible for this award. Constant Contact looked at the following criteria to select this year’s All Stars:
     
    ·    Frequency of campaigns, events, and surveys
    ·    Open, bounce, and click-through rates
    ·    Event registration rates
    ·    Survey completion rates
    ·    Use of social features
    ·    Use of mailing list sign-up tools
     
    “There is nothing we like more than to see our customers finding success. It’s the reason Constant Contact was founded, and it’s a thrill to see the fantastic results that our All Stars are achieving,” said Gail Goodman, CEO of Constant Contact. “MAP is really leading the charge when it comes to delivering relevant, engagingcontent that drives real business results. We salute this year’s All Stars for their success, and are honored to have played a part in their achievements.”
     
    About Member Access Pacific
    Member Access Pacific provides premium card processing and ATM services, connectivity, communications and technologies to credit unions throughout the United States. MAP's turn-key solutions for debit, credit, ATM and Prepaid Card processing and support, coupled with its 24/7 customer support and 99.9% uptime processing, reduce costs for members and provide members with best-of-class cardholder service in a safe and secure environment. MAP offers unparalleled employee and management training, reporting systems, service and portfolio management tools. Visit our www.mapacific.com for more information about our state-of-the-art programs and services.
     
    About Constant Contact, Inc.
    Constant Contact is revolutionizing the success formula for small organizations through affordable, easy-to-use Engagement MarketingTM tools that help create and grow customer relationships. More than half a million small businesses, nonprofits, and associations worldwide rely on Constant Contact to drive ongoing customer dialogs through email marketing, social media marketing, event marketing, and online surveys. All Constant Contact products come with unrivaled KnowHow, education, and free coaching with a personal touch, including award-winningcustomer support.
     
    Constant Contact and the Constant Contact Logo are registered trademarks of ConstantContact, Inc. All Constant Contact product names and other brand names mentioned herein are trademarks or registered trademarks of Constant Contact, Inc. All other company and product names may be trademarks or service marks of their respective owners.
                                                                                                          
     
    Media Contact:
    Karl Kaluza
    Member Access Pacific
    206.787.1618
    karl.kaluza@mapacific.com
  29. Credit and debit cards are ubiquitous, but they’re mostly pretty dumb. That’s about to change. Over 170 million people in the U.S. have credit cards, and the average card holder has 3.5 of them. And those totals are not even counting debit cards, which are roughly 40% of the total market and growing. That’s a crap load of plastic! In spite of the promise of mobile payments, plastic cards are not going away any time soon.

    We’re at the early stages of a massive wave of innovation in the payment industry. It’s like when Apple launched the iOS platform for mobile developers. The platform in this case is the payment network. Software developers will add new capabilities to cards by programming the payment network to link online applications to specific payment events. Consumers will be able to effectively “drag and drop” apps to their smart cards in the same way that they add apps to their smart phones today.

    We’re big believers at Greylock in the future of “online to offline” commerce, and we’re seeing a ton of innovation in this space. One of our portfolio companies, CardSpring, announced a major partnership with First Data earlier this week. We’ve invested in several other “online to offline” commerce companies including Coupons.com, Groupon, Shopkick, Swipely, TrialPay and Wrapp. And there are many other companies innovating in the space, including startups like Square, and established companies like Google, American Express and Visa.

    For all of the attention focused on online commerce, the market opportunity for “online to offline” commerce is way bigger. Online commerce is now a $200 billion industry, but it’s still small compared to offline transactions. Up to 70% of consumer spending is influenced by Web and mobile research, but over 90% of actual transactions are still conducted in the physical world. Several major industries are motivated to see this new app developer ecosystem take flight. Retail marketers know they can advertise more efficiently if they can actually track and close the redemption loop from online browsing to offline buying. Major consumer internet and financial services companies are also highly motivated, as they see a path to greater advertising and promotion-based revenue if they can demonstrate more marketing value through closing the loop. Online budgets that are directed at social ad campaigns will further expand as consumers share experiences connected to their offline card transactions, including reviews and gifting. So what will be the impact of this emerging app platform on the card carrying public?

    Expanded memory: If you’re like most people, it’s hard to keep track of all of your paper and plastic. With cloud-connected cards, you can clear out your desk drawer or wallet. Instead of holding on to that Red Lobster gift card, REI loyalty card and printed Groupon deal, you can add these to your card, and receive benefits automatically when you make a purchase. You can also store a digital receipt or warranty on your card rather than keeping these in a filing cabinet in the basement. You’ll be kind of like Bradley Cooper in “Limitless”, without the creepy smile or the terrible side effects.

    New spending habits: The ads and offers that you receive today via the Web and mobile are mostly blind to how you’re actually spending your money in the physical world. As these databases are more intelligently connected, the offers you receive will become significantly more relevant and compelling, based on where you spend your actual time and money. Note to payment network innovators: it’s critical that these programs are introduced in a way that protects consumer privacy and retains consumer trust.

    Our spending habits tend to be just that, habits. So if you drink coffee at Starbucks three times a week but never try any of their food, you’ll receive an offer to try one of their fruit plates. Or if you buy gas at a Shell Station on your way to work once a week, you’ll be offered a better deal at the Texaco that is right across the street. The discount you receive from a merchant may also vary based on how hard they think your existing habits are to break. Merchants will be able to dynamically manage supply and demand in their local market by testing real-time what types of discounts and offers they need to offer so as to acquire foot traffic. So Supercuts might offer “40% off” if your historical buying patterns are concentrated 5 miles away, and “10% off” if your transactions are centered 5 blocks away.

    Validated check-ins and reviews: One potential downside of most consumer review sites is that published opinions are dominated by a small, vocal minority. There’s value in getting a broader sampling of people to share their views. A growing percentage of reviews on sites like Yelp and check-ins on sites like Foursquare will over time be tied to actual transaction activity. When you and your friends buy, you’ll be asked via email or text message if you’d like to check-in or provide a review. As a result, more customers will provide feedback and recommendations, and the information they provide will be better validated, in connection with actual transaction activity. A review or check-in will carry additional weight when it’s been validated.

    Quantified self: The “quantified self” is an emerging trend in the digital health space. Early adopters and fitness buffs are wearing devices like Fitbits and Nike FuelBands to track their heart rates, calories burned, quality of sleep and more, so that they can measure and improve their health and performance. The cloud-connected credit card will also deliver a stream of valuable intelligence based on your transaction behavior. Your health data stream alone could include how much of your diet is fast food, how often you actually visited your health club, and how many times you stopped for coffee (aka “your caffeinated self”). Your appified card can also deliver you informed insights on your spending activities across other life categories so that you can optimize decisions and be your best self.

    Status Redefined: Today you receive mostly siloed benefits, based on your transaction history with a single company. So for example, you may get upgraded to first class on United Airlines or you may get access to the Red Carpet Club if you’ve amassed status through flying a hundred thousand miles with United. But in the evolving world of rewards, United might try to win you over with compelling offers if you are a high value traveler who currently travels mostly with other airlines, or they might offer you rewards if you’re someone who has especially high influence through your online social activity. You’ll earn points on your appified card based upon your reviewing, liking, pinning and sharing, and you’ll gain status with retailers and brands for reviewing and promoting what you believe in.

    It’s an exciting time in the payments industry. There are several hundred million people in the U.S. walking around with plastic in their wallets. Developers are now poised to build and launch a wide range of promising new applications to super-charge these cards. Game on!

    This is a guest post written by Reid Hoffman, Ali Rosenthal and James Slavet from Greylock Partners.

  30. Visa Inc. is making a lot of news during the Mobile World Congress in Barcelona this week.  Along with news of its partnership with Vodafone, Visa announced a new product developed in conjunction with trusted service management (TSM) company Oberthur Technologies. The new service, a so-called "one stop solution," lets financial institutions and mobile network operators securely download payment account information to NFC-enbabled smartphones. It's aimed at making it easier for companies looking to issue mobile payment products to provision, secure and manage the accounts on mobile devices.

    "In the same way we have enabled the secure provisioning of payment cards for decades, we are now using mobile technology to securely provision mobile payment accounts over the air,” said Bill Gajda, head of Visa's mobile products.

    "Financial institutions, mobile network operators and even transit operators now have a simple, secure process to activate payment applications at scale and make mobile payments part of everyday life for consumers around the world," Gajda said.

    Visa said the service will include support for Visa and non-Visa payment, loyalty or mass transit applications on mobile devices, giving the example of a consumer downloading the appropriate app for a mass transit system in another city as a possible use for the technology.

    According to the announcement, the new solution addresses a need for every member of the mobile payment ecosystem, from account holders to MNOs.

    Visa said its next step will be to expand the product to create a "hub" that will not only connect one device to one account, but enable frictionless "many-to-many" accounts, avoiding what it calls "the need for parties to form bilateral commercial and technical relationships."

  31. Billing it as the "World’s Largest Mobile Payments Partnership," Vodafone and Visa Inc. announced a new worldwide partnership today. The companies said they will work together to bring a Vodafone-branded, NFC-enabled mobile wallet to Vodafone’s 398-million subscribers in more than 30 countries using Visa’s payment network and products.

    The companies said the new mobile payment services will be based on Visa prepaid accounts through any Visa card issuer, and will use Visa's payWave technology and installed SIM cards in smartphones to handle the NFC transactions. The mobile wallet will also be able to manage other accounts like loyalty and rewards programs and gift cards.

    "The Vodafone mobile wallet represents the next stage of the smartphone revolution," said Vittorio Colao, Group Chief Executive Officer of Vodafone. Colao added that the mobile wallet offers customers the speed, simplicity and convenience of managing their everyday transactions with a single wave or tap of their smartphone.

    The companies also announced the new mobile wallet will be open to partners like financial institutions, retailers, transport and utilities.

    "Our mobile wallet will be open to any service provider and we are committed to enable all partners to provide our joint customers the richest service portfolio possible," Calao said.

    The service will be launched first in Germany, the Netherlands, Spain, Turkey, and the UK starting sometime in the next financial year and will roll out to other markets over time. 

    Visa Europe CEO Peter Ayliffe said the new partnership represents a huge stride forward for the entire mobile payment industry.

    "Visa’s future of payments initiative is more than just a promise," Ayliffe said, "these services are real, tangible and coming to the mainstream consumer market in the very near future."

    Ayliffe said that any Visa card issuers will be able to work with Visa and Vodafone to enable mobile payments for their customers, backed by all the security, trust and global acceptance the Visa brand represents.

    Visa Inc. president John Partridge echoed the belief that the agreement with Vodafone is a boost for mobile payments.

    "The convergence of global payment networks, such as VisaNet, with leading mobile telecommunication networks, such as Vodafone, has the potential to transform the way people pay and get paid the world over," Partridge said in the announcement.

    Vodafone said the partnership is just a part of its larger m-commerce strategy, a strategy it hopes will give consumers a comprehensive mobile-based alternative to the cash and cards. Vodafone said it is already in discussions with a large number of service providers like banks, retailers and event organizers to host a broad range of services on its new mobile wallet.

  32. Member Access Pacific is pleased to continue its long tradition of sponsoring legislative advocacy for credit unions in Oregon and Washington. Again, MAP will sponsor the Washington state Government Affairs Conference (WGAC) in Olympia, WA.

    The WGAC offers a crash course in legislative advocacy, followed by the immediate opportunity to put that knowledge to use in face-to-face meetings with legislators.

    This year is the first for MAP to sponsor the Oregon Legislative Leadership Summit,  an event aimed at bringing together credit union leaders and their elected officials in Salem, OR.  The Leadership Summer begins with a group lunch and briefing, followed by visits with Oregon legislators, who will be invited to join participants at a culminating reception at the state capitol.

    According to Mark Minickiello, vice president of legislative affairs for the NWCUA, coordinated advocacy efforts like the WGAC are critical to the well-being and growth of the credit union movement.

    “Every year, our state legislature passes laws that will have an effect on credit unions,” Minickiello said. “It’s important to be a part of that process to ensure credit unions are fairly represented. Our annual state GAC affords us the opportunity to educate a lot of legislators about pending legislation that would have an effect on credit unions—all at the same time.”

    The three-day WGAC agenda begins with a “Pizza and Politics” dinner on Wednesday, Feb. 1, in which Minickiello will give a briefing on the most important current legislative issues. Thursday’s intense schedule includes further updates, briefings and trainings from the NWCUA legislative affairs team, with visits with legislators occupying the afternoon. The event is capped by the Anchor Awards Breakfast on Friday morning.

    But more important than any one agenda item is what the WGAC represents as a whole: an opportunity to show the size and strength of the credit union movement in the Northwest while laying the groundwork for future advocacy.

    “Legislative hill visits are of prime importance during the state GAC,” he said. “When we can send 100 people to the Capitol to meet with their legislators simultaneously on one afternoon, we meet our goal of educating a large number of legislators. But it also makes a statement. Credit unions are paying attention, and credit unions get involved. It makes us part of the political fabric at the Capitol. So when representatives from our Association meet with a legislator or testify on a bill, that legislator knows who we are there representing.”

    The 2011 WGAC focused on prize-linked savings legislation, which successfully passed later in the year, and on setting the stage for a public funds bill, which continues to be a focal point in 2012.

    “Our main piece of legislation this year would allow public entities to deposit funds at any credit union in our state up to the level of federal insurance,” Minickiello said. “Currently, only state-chartered credit unions are approved depositaries for up to $100,000. This year’s state GAC would be a success if, when our legislation comes up for discussion in the caucus room or on the House or Senate floor, legislators already know about the issue and have just heard from credit union people in their district who want them to vote ‘yes.’”

    While the events of last fall have already resulted in unprecedented attention and coverage for credit unions around the nation, Minickiello stressed that now is the time to capitalize on that heightened awareness and leverage the growing power of the credit union movement.

    “Most legislators will clear their calendar if possible to meet with constituents coming to visit them in Olympia,” Minickiello said. “Especially credit union people! They know how important their credit unions are to their communities and their constituents, and if they don’t, a hill visit is the perfect time to let them know. They want to know how businesses and employers in their district feel about legislation that they may be asked to vote on.

    “And we have seen an invigorated interest in credit unions since the Occupy movement began and since Bank Transfer Day. Lots of legislators are asking what they can do to help credit unions. We tell them, pass our public funds bill!”

    The idea of jumping into the political arena and of sitting down with state legislators can be an intimidating one, and learning the intricacies of legislative advocacy can sound like a daunting task. But Minickiello explained that the WGAC is the ideal time for credit union leaders to make their voices heard, whether they are seasoned veterans or making their first trip to the Capitol.

  33. Recent debit card regulations have transformed market incentives for payments, creating a confusing environment for consumers, according to a recent study from Javelin Strategy & Research.

    A new Javelin study finds that 73 percent of consumers are satisfied with the debit card option. However, debit card issuers are facing a combined $12.2 billion loss due to new regulations. As a result, many FIs are now steering consumers toward more profitable credit cards.

    On the other hand, many merchants who benefit from Durbin-driven reductions in interchange fees are encouraging debit card use, while small-ticket merchants who have seen costs for debit acceptance rise significantly are encouraging the use of cash or other payment options besides debit cards. As a result, consumers are facing an onslaught of conflicting messages about which payment option to use.

    Other key findings from the Javelin report, Evolution in Consumer Payments Behavior:

    • Cash is the most regularly used payment option: 79 percent of consumers report that they had made a cash purchase within the past seven days.
    • 90 percent of consumers claim they would require a discount of 3 percent or more to switch to another payment option.
    • 72 percent of underbanked consumers indicate that they most frequently use cash for any type of purchase. Just 6 percent of these consumers use prepaid cards most frequently.
  34. Online merchants made significant progress fighting fraud in 2011, according to CyberSource, a payment management company. CyberSource, a Visa subsidiary, today announced results of its 13th annual survey of e-commerce fraud.

    According to the survey, the percentage of online orders that turned out to be fraudulent dropped from .9 percent in 2010 to .6 percent in 2011 -- the lowest in the 13-year history of the survey.

    However, the cost of combatting fraud continues to grow, according to CyberSource. Dollar losses were up, manual review continued to climb, and merchants reiterated their concern that fraud is becoming more difficult to detect. Twenty-seven percent of respondents said they are engaged in mobile commerce, and initial indicators regarding combatting fraud in that channel are promising.

    On average, merchants say 1 percent of online revenues were lost to fraud in 2011, a slight increase over last year's figure of .9 percent, according to the survey. That translates to an estimated 2011 merchant dollar loss of approximately $3.4 billion. This is the first time merchants have cited an increase in the fraud rate by revenue since 2004, said CyberSource. The decease in the amount of online fraud, accompanied by higher estimated revenue loss, means fraudsters are stealing more expensive items -- $250 on average as opposed to $150 on average for a valid order.

    "The continued growth in e-commerce is a welcome development for merchants and the economy overall," said Andrew Naumann, CyberSource senior business leader, fraud management solutions, in a statement. "The bad news is that fraudsters took in a higher dollar volume, the first such increase we've seen since 2008. Our study shows merchants are working harder than ever to keep fraud in check, using more tools and reviewing more orders. Clearly the criminal element is growing more sophisticated."
  35. Visa USA has made some recommendations for how to implement the shift from magnetic stripe payment cards to those which use a chip for authentication. And a Visa executive predicted the technology will have become a standard payment method by 2015.

    The broadly written guidelines for implementing the technology are written for card issuers, chip card transaction acquirers, chip vendors, chip card vendors, chip terminal vendors and chip card personalization bureaus. Stephanie Ericksen, head of authentication product integration for Visa., explained they were aimed at both clearing up misconceptions about the technology and assisting in the first part of the brand's implementation plan.

    The chief misconception that Visa appears primarily concerned with dispelling is that the new cards will carry both a chip and off-line personal identification number.

    The difference between an online and off-line PIN is that an online PIN is not stored on the card. Once the cardholder enters the PIN at the point of sale terminal, the PIN is encrypted by the PIN pad and sent online to the host for validation, similar to how PIN debit transactions are authorized today.

    In an off-line PIN situation, the PIN is stored securely on the chip card and during a transaction, when the cardholder enters the PIN, the POS terminal sends the PIN to the chip card for verification. The cardholder verification therefore takes place within the chip card.

    “One thing that’s clear from the questions is that there’s a lot of confusion around the myth that EMV means chip-and-PIN. It doesn’t in many countries, including the U.S.,” Ericksen wrote in an online entry about the recommendations. “That’s because, in the U.S., we can rely on online processing where transactions are transmitted in real-time to the issuer for approval. With that in place, there’s no need for the off-line authentication that was the genesis of chip-and-PIN.”

    The card brand announced it was prepared to start supporting the use of chips in payment cards in the U.S. in August 2011.

    “All chip transactions should leverage the robust, real-time online infrastructure for authorization and authentication,” Visa wrote in the guidelines. “The U.S. has a zero floor limit; therefore, nearly 100% of all transactions are authorized online in real time. Also, many U.S. issuers use host-based fraud mitigation tools enabled by online, real-time authorization. The existing online infrastructure should be used to optimize chip transaction processing in the U.S,” the card brand wrote.

    Visa added that it will also continue to support other ways of verifying cardholder identity for transactions, including signature, online PIN and no signature for low-value, low-risk transactions. Visa will not require a chip-and-PIN approach in the U.S. Instead, stakeholders will have the flexibility to choose which CVMs to support, the brand added.

    Ericksen said that since it indicated it would support the new technology in the U.S., the card brand has been focusing on building the infrastructure to allow more terminals and merchants to accept the cards.

    Ericksen described this process as being more akin to renovating a house than tearing one down and rebuilding it. She described the necessary changes as additions to different parts of the acceptance and processing technology to allow them to carry the additional data from the smart card transactions.

    “Card processors are already transmitting a good deal of data,” Ericksen observed, explaining that phase one is a matter of making sure they have the additional slots needed for the smart card data.

    She also explained that the costs for the technology has been largely falling as more retailers, acquirers and processors have adopted it, but she also said that the costs of point-of-sale terminals, which can handle both smart card payments and mobile payments, have remained higher.

    When Visa announced that it would support the smart card technology, Ericksen noted that the greatest relief from the PCI card data security compliance would come to retailers that installed terminals that both read smart cards and mobile payments. The brand hoped that savings from easing PCI compliance would be enough to offset the additional costs of terminals that accepted both smart card and mobile payments.

    Ericksen said that once the acceptance infrastructure was in place, the brand would rely on issuers to handle introducing the technology to consumers and she predicted it would not be too hard to do. A number of issuers, including some credit unions, have already begun making the smart cards available to cardholders who travel overseas, she noted, and the card brand has heard that friends and family members of those cardholders have also approached their institutions seeking the cards. 

  36. (MONEY Magazine) -- Does "ditch my bank" make your list of resolutions for 2012? Join the club. Americans' simmering resentment toward big banks seems to have finally bubbled over: In the month after Bank of America (BAC, Fortune 500) threatened a monthly fee on debit cards, 221,000 folks joined more consumer-friendly credit unions -- equal to about a third of the new members for the entire previous year.

    In addition, customers of the 10 largest retail banks are so fed up with rising fees and dismal rates that the institutions stand to lose a combined $185 billion in deposits over the next year, says consulting firm cg42.

    Simply switching banks, however, might result in a frustrating game of whack-a-mole; a different institution could adopt the same miserable practices a few months from now. On the other hand, stuffing your dough in the mattress isn't practical, let alone comfortable.

    How about a third way? Today "you can conduct most of your banking with institutions that aren't banks," says Alex Matjanec of MyBankTracker.com.

    While going bank-free isn't for everyone, the truly incensed might try these alternatives for managing cash, growing savings, even borrowing.

    Best checking alternative: Brokerage cash account

    Most major brokerages offer cash-management accounts that function exactly like bank checking: You can set up direct deposit, get an ATM/debit card, write checks, even pay bills online.

    "Brokerages are competing with banks to build a relationship with you," says McLean, Va., financial planner Gordon Bernhardt. Since the firms hope you'll use money you store to buy investments, they don't nickel-and-dime the cash accounts.

    In fact, the options at five of the six brokerages MONEY surveyed (e*Trade, Fidelity, Schwab, Scottrade, TD Ameritrade, and Vanguard) were virtually fee-free. No monthly charges or minimums; no fees for bill payments; gratis withdrawals from any ATM, including reimbursements for surcharges applied by banks. A brokerage account was typically required, so look first to the firm where you already keep investments.

    Vanguard was the anomaly among those that MONEY looked at. It alone required a certain threshold of assets -- $500,000 for access, $1 million to avoid fees. And it's the only one that didn't offer FDIC insurance; the rest hold uninvested funds with a partner bank or their own bank entity.

    Best savings alternative: SmartyPig.com

    Savings motivation site SmartyPig.com offers 0.7% on balances up to $50,000, 0.5% for amounts over that -- pretty decent compared with the average bank savings yield of 0.14%. And while the site isn't itself a bank, it stores your cash with one, so your money is insured.

    Of course, you can do a bit better, around 1%, at a handful of online banks, but SmartyPig serves up other benefits banks don't -- like helping you save.

    Savings: Get more yield on your cash

    Rather than offering traditional accounts, SmartyPig makes you create goals, such as "vacation," which you fund by direct deposit or transfers from a bank or brokerage.

    You can track progress graphically, and share the info with others. (Or set one generic goal, like "emergency fund," to simply take advantage of the rates.)

    Saving for a purchase? Once you've met your target, you can choose a retailer gift card worth up to 11% more than your balance.

    Best borrowing alternative: A credit union

    While credit unions offer similar services to banks, these not-for-profit cooperatives aren't beholden to shareholders or the bottom line.

    "That unique structure typically translates into more favorable terms for borrowers," says Greg McBride of Bankrate.com.

    Send The Help Desk your money questions

    A five-year new-car loan averages 4.9% at banks, vs. 3.5% at credit unions, reports Informa Research Services.

    For home-equity lines of credit, banks are offering 4.7%, credit unions 4.4%. Rates on fixed mortgages come up about equal, though you'll probably save a few hundred in fees and get more direct access to decision-makers at a credit union.

    Search options at findacreditunion.com. And don't assume you won't qualify for one. Many have relaxed their membership policies, says Matjanec.

  37. The National Retail Federation, the Food Marketing Institute, the National Association of Convenience Stores and two retailers filed a lawsuit in federal court today saying the Federal Reserve failed to follow key requirements of a 2010 law when it adopted a flawed cap on debit card swipe fees that took effect this fall. NRF and the other groups say the failure has allowed big banks to continue charging unjustifiably high swipe fees and has discouraged price competition among credit card networks.
    “The Federal Reserve was required by law to come up with swipe fees that were ‘reasonable’ and ‘proportional’ but what we got were neither,” NRF Senior Vice President and CEO General Counsel Mallory Duncan said. “Instead, the Fed allowed themselves to be influenced by the very banks they are supposed to regulate and raised the originally proposed cap to include expenses the law said were not allowed. In doing so, they literally gave away half the savings that could have been seen by merchants and their customers. We want them to go back and follow the law this time.”
    “Rather than following the law, it’s almost as if the banks and the Fed were working hand-in-glove to block the genuine competition and common-sense price reductions Congress directed,” Duncan said. “The Fed’s regulations have blunted the competition that would have made greater savings possible.”
    The regulations, which took effect October 1, have also led to an increase in swipe fees for some small-ticket purchases, the lawsuit says. The suit was brought by NRF on behalf of both NRF and its National Council of Chain Restaurants division, which filed comments with the Fed earlier this year warning of the potential impact on small purchases. In addition to FMI and NACS, other plaintiffs include NRF member Boscov’s Department Store, based in Reading, Pa., and NACS member Miller Oil Co., a convenience store/gas station chain based in Norfolk, Va.
    The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 required the Federal Reserve to set guidelines that would result in debit card swipe fees that are “reasonable” and “proportional” to banks’ costs in processing debit card transactions. Financial institutions with less than $10 billion in assets were exempt.
    The Fed said in December 2010 that it had determined that it costs banks an average 4 cents to process a debit transaction, and proposed that the fees be capped at no more than 12 cents per transaction – triple banks’ actual cost. After intense lobbying by banks and the card industry, however, final regulations adopted in July 2011 set the cap at more than five times the actual cost – 21 cents plus 0.05 percent of the transaction and, in most cases, an additional 1 cent for fraud prevention.
    While the Dodd-Frank law said the Fed could consider the incremental costs of acquiring, clearing and settling each transaction and specifically prohibited any other expenses from being used to inflate those costs, the lawsuit alleges that the Fed – under pressure from the banks and card industry – included costs that were barred by the law. Doing so has deprived merchants and their customers of the full extent of the swipe fee relief to which they were entitled.
    The approximate 21-cent cap would lower swipe fees for most purchases, which averaged 44 cents but could range as high as several dollars under the previous formula of 1-2 percent of the transaction amount. This fall, however, both Visa and MasterCard announced that they would charge the maximum amount even on small-ticket transactions the card industry previously processed profitably for as little as 6 to 8 cents. The move would severely impact many members of NRF’s National Council of Chain Restaurants division, whose transactions often amount to only a few dollars.
    “Congress passed this law to cap swipe fees but the banks have turned a ceiling into a floor and raised fees dramatically higher for quick-service restaurants across the nation,” NCCR Executive Director Rob Green said. “This clearly was not the intent of Congress.”
    The plaintiffs also said that the Fed’s final rules discourage competition among debit card networks. In order to establish a competitive market between networks such as NYCE, Pulse and Plus as well as the Visa and MasterCard networks, the law required that merchants be given a choice of two networks on every transaction. Under the Fed’s final regulations, however, banks can limit their cards such that merchants may never have a choice of networks. The lack of competition will allow the dominant networks to continue increasing their fees.
    The lawsuit was filed in U.S. District Court in Washington, D.C.
  38. Vending machine payment-services provider USA Technologies Inc. has struck a one-year interchange deal with Visa Inc. that allows machine owners to accept debit cards without higher costs. New interchange pricing that took effect Oct. 1 had threatened to raise card-acceptance costs for USA Technologies’ clients by more than 200%. The Malvern, Pa.,-based company, which services 129,000 unattended locations that accept cashless payments, has not reached a similar deal with MasterCard Inc. but continues to accept that network’s debit cards.

    “The interchange reimbursement fees made available to the company by the network [Visa] pursuant to the agreement will allow the company to continue to accept the network’s debit products over the one-year term without adversely impacting the company’s historical gross profit from license and transaction-fee revenues,” says an Oct. 18 regulatory filing from USA Technologies. The company didn’t announce the deal until Friday.

    Both Visa and MasterCard on Oct. 1 replaced their identical small-ticket debit interchange rates (those applicable to transactions under $15) of 1.55% of the sale plus 4 cents with a single rate for each network of 21 cents plus 0.05% of the sale. That’s the new cap the Federal Reserve Board set for debit cards from issuers with more than $10 billion in assets, with another 1 cent pending for fraud-control expenses. USA Technologies didn’t disclose pricing details in the filing or Friday's news release, but the release underlines the term “no increase,” implying 1.55% plus 4 cents remains in effect.

    With an average ticket of $1.67, USA Technologies could have seen its interchange expense rise by 235%, from 6.6 cents to 22.1 cents, had 22 cents plus 0.05% been applied. Some 82% of purchases on the company’s network in fiscal 2011 were small-ticket debit card transactions, with 75% of those on Visa debit cards.

    “As a leading provider of cashless payments systems to the small-ticket, unattended markets like vending, USAT moved swiftly and successfully, working with its card-processing partners, to develop a solution to overcome the potential negative impact to our industry arising from recent increased debit card interchange fees,” Michael Lawlor, senior vice president of sales, said in the release. Lawlor was not available for an interview Friday afternoon.The USA Technologies release notes that in addition to Visa debit and prepaid cards, machines in its network will continue to accept Visa, MasterCard, American Express, and Discover credit cards but makes no mention of MasterCard debit cards. In a statement to Digital Transactions News, however, a company spokesperson said, “We currently continue to accept MasterCard debit cards and we hope to continue to accept them in the future.”

    This is the second deal for Visa and a provider of card services for vending machines. Apriva Inc. a major processor of payment transactions from vending machines, told machine owners that it is working to assure their card-acceptance costs will remain stable despite the uncertain status of a program it has with Visa Inc. that gives them an interchange break if they install hardware to accept contactless cards. The program could expire at the end of the year, just three months after the Durbin Amendment’s debit card price controls took effect.
  39. In 2010, identity theft and fraud claimed fewer victims than in any other period since Javelin began conducting surveys in 2003. Driving that decrease was the reduced rate of existing account fraud, although incidents of all types of fraud dropped from 2009. Meanwhile, consumer costs, the average out‐of‐pocket dollar amount victims pay, increased, reversing a downward trend in recent years. This increase can be attributed to new account fraud, which showed longer periods of misuse and detection and therefore more dollar losses associated with it than any other type of fraud. The Javelin 2011 Identity Fraud Survey Report provides a detailed, comprehensive analysis of identity fraud in the United States to help consumers and businesses better understand the effectiveness of methods used for its prevention, detection and resolution. A nationally representative sample of 5,004 U.S. adults, including 470 fraud victims, was surveyed via a 50‐question phone interview, providing insight into this crime and the affects on its victims. This report, supported by the Better Business Bureau, is issued as a longitudinal update to the Javelin 2005, 2006, 2007, 2008, 2009 and 2010 Identity Fraud Survey reports and the Federal Trade Commission’s (FTC’s) 2003 report.

  40. Seattle residents no longer have to worry about leaving a credit card at a bar or waiting to close their tab. Tabbedout, the mobile payment solution that enables customers to pay their bar or restaurant tab with their phone, has launched service in nearly 30 locations throughout Seattle, with more locations coming soon. Seattle is the latest market in which this Austin, TX-based company has expanded service.  Available for free on both iPhone and Android smartphones, the Tabbedout app was built by security experts who understand the value of a good time. Tabbedout allows users to store credit or debit card information directly on their phone, encrypted and under passphrase protection, instead of on host servers or in “the cloud.” Seattle consumers are safe from the threat of stolen identity due to lost or forgotten credit cards since they now can open and pay their tab directly from their phone, without handing their payment information to a server. In addition to security, Tabbedout users get the convenience of no longer having to wait in line while closing their tab. They can simply pay from their phone whenever they want, wherever they want Tabbedout allows customers to view a running tab of what they’ve ordered throughout the night, removing any buzz-kill surprises the next day. For a complete list of Tabbedout locations in Seattle or to download the app, visit tabbedout.com.
  41. Executives of Wal-Mart Stores Inc and McDonald's Corp say new U.S. rules limiting debit card processing fees will not cut their costs as much as they hoped, and could actually boost their expenses. Treasurers from the world's largest retailer and biggest restaurant chain said at a financial industry conference on Friday that debit card processing costs, or interchange fees, were not low enough despite the new limits to have a real impact on retailers.

    The interchange fees that banks charge to merchants were capped on Oct. 1 as a result of the Durbin amendment, a provision of the 2010 Dodd-Frank financial reform law.  Under the Durbin amendment, the Federal Reserve capped debit card processing fees at 21 to 24 cents per transaction, roughly half the previous industry average. Banks have said the new rule is a windfall for retailers, moving as much as $8 billion in revenues off lenders' books. But U.S. retailers that rely on a high volume of small dollar transactions could see an increase in their debit card processing costs, because prior debit costs for smaller purchases had lower fees. However, 7-Eleven gas stations and convenience stores will likely see a mixed impact from the capped fees. The world's largest convenience store chain's processing costs for gasoline purchases will likely drop, but costs will likely rise on purchases customers make inside their stores.

  42. A recent report by Visa shows the economic effects of mega-sporting events and the impact they have on tourism spending in the event host countries. The report analyzes Visa cardholder spending patterns of three recent mega-events: 2010 FIFA World Cup South Africa, the Vancouver 2010 Olympic Winter Games and the Beijing 2008 Olympics Games. According to the report, events of this scale create significant increases in expenditure and give host countries a chance to shine on the global stage.  For each of the three events analyzed, there was healthy growth in Visa payment card expenditure during the event compared to the year prior:
        82 percent for the 2010 FIFA World Cup South Africa
        93 percent for the Vancouver 2010 Olympic Winter Games
        15 percent for the Beijing 2008 Olympic Games
    These three events have been catalysts of economic recovery for the host country and nations surrounding it in terms of international tourism spending.

  43. Isis, the national mobile commerce joint venture between AT&T Mobility, T-Mobile USA and Verizon Wireless, today announced that Visa, MasterCard, Discover and American Express will join Isis in making mobile commerce a reality for millions of U.S. consumers and merchants. Isis’ relationships with all four payment networks mean that with Isis-enabled phones and payment terminals in place, merchants and consumers will have ubiquity and freedom of choice when it comes to payment network acceptance.

  44. When we think “mobile payments,” a slew of tech brands fly to mind: Google’s new Wallet app, the upcoming iPhone’s rumored payment-enabling chips and Twitter co-founder Jack Dorsey’s highly-touted and well-funded Square, to name a few. But ask consumers who they trust to handle mobile payments, and the answer is pretty clear: the same brands they currently trust with payments today -- namely credit-card companies such as Visa, American Express and Mastercard, according to a study by Ogilvy & Mather.
  45. The latest annual American Bankers Association survey of consumer banking preferences shows online banking continues to grow as the popularity of ATMs decline. The August survey of more than 2,000 online consumers found that 62% of respondents named the online channel, meaning laptops or personal computers, as their preferred banking method versus only 36% in the 2010 survey. From 2007 through 2009, Internet banking scored in the low to mid-20s in popularity. Consumers now prefer online banking to all other channels combined. While online banking has long been popular with tech-oriented younger Americans, older consumers are beginning to embrace the channel in a big way. Some 57% of respondents aged 55 and up said online was their preferred banking method against only 20% who stated that preference last year. The popularity of visiting branches fell a bit, from 25% of respondents naming the branch as their preferred banking channel in 2010 to 20% this year. Six percent of respondents said the mail is their preferred way of banking versus 8% in 2010. Only 3% of respondents preferred the telephone, down from 6% last year. Perhaps the biggest surprise in the results is the plunge in ATMs’ popularity: only 8% of consumers in 2011 prefer the ATM channel versus 15% last year.

  46. The number of dollar bills rolling off the great government presses fell to a modern low last year. Production of $5 bills also dropped to the lowest level in 30 years. And for the first time, the Treasury Department did not print any $10 bills. The meaning seems clear: Cash is in decline. In 1970, at the dawn of plastic payment, the value of United States currency in domestic circulation equaled about 5 percent of the nation’s economic activity. Last year, the value of currency in domestic circulation equaled about 2.5 percent.

    It might be easy to look down the slope of this trend and predict the end of paper currency. However, production of paper currency is declining much more quickly than actual currency use because the bills are lasting longer. Thanks to technological advances, the average dollar bill now circulates for 40 months, up from 18 months two decades ago, according to the Federal Reserve.

    The futurists who have long predicted the end of paper money also underestimated the rise of the $100 bill as one of America’s most popular exports.  For two decades, since the fall of the Soviet Union, demand has exploded for the $100 bill, which is hoarded like gold in unstable places. Last year Treasury printed more $100 bills than dollar bills for the first time. There are now more than seven billion pictures of Benjamin Franklin in circulation — and the Federal Reserve’s best guess is that two-thirds are held by foreigners.

    This is very profitable for the United States. Currency is printed by the Treasury and issued by the Federal Reserve. The central bank pays the Treasury for the cost of production — about 10 cents a note — then exchanges the notes at face value for securities that pay interest. The more money it issues, the more interest it earns. And each year the Fed returns to the Treasury a windfall called a seigniorage payment, which last year exceeded $20 billion.

    To meet foreign demand, the Fed has licensed banks to operate currency distribution warehouses in London, Frankfurt, Singapore and other financial centers. In March, largely because of the boom in $100 notes, the value of all American notes in circulation topped $1 trillion for the first time.

  47. A recent report by Aite Group claims that shifting consumers from debit cards use to prepaid cards is a ‘smart’ way to help banks recoup lost revenue from reduced debit interchange fees.

    “Big banks are anticipating a significant loss in debit interchange,” states Ron Shevlin, senior analyst at Aite and author of the report. “Their responses to this have been a little like chickens running around with their heads cut off.”  Eliminating free checking, adding new ATM fees and killing reward programs have all surfaced as ways to make up for the expected revenue losses caused by Durbin.

    But that’s not the smartest way to go. Shevlin recommends that banks increase their prepaid market focus, rather than opt for negative strategies that will lead to “unwanted customer behavior” like an increase in checks and cash usage. The shift to prepaid cards, he explains, is feasible because there’s already a population of “heavy” prepaid card users and because prepaid cards are not exclusive to the unbanked, like many financial players believe. In fact, Aite Group believes that banks can recoup somewhere from 20% to more than 50% of anticipated lost debit card interchange revenue by marketing prepaid cards to their customers, particularly by focusing the product to their “heavy” transactors.

    To achieve success, banks will need to educate and incentivize their consumers to use prepaid cards, much like they did in the debit space. This is where credit unions can step in and capitalize on a “new market” for prepaids. Traditionally, prepaids have been targeted to narrow segments, such as the unbanked and millennials.  With large FIs - and even Walmart - putting big dollars into marketing prepaid cards, demand from credit union members will grow even as cardholders continue to hold on to checking and debit.

    Credit unions benefit most by having a prepaid solution in place that is both robust and flexible. This means offering members both a gift and a reloadable solution.  For more information about MAP Prepaid solutions, contact Herb Tajalle at 866-598-0698, ext 1616 or herb.tajalle@mapacific.com.

  48. Payment card issuers’ fraud prevention measures are lagging behind those for fraud resolution and detection, according to Javelin Research’s Seventh Annual Issuer Safety Scorecard. Most of the leading U.S. card issuers have received poor grades for consumer education and fraud prevention for the last three years, says Javelin’s Phil Blank. Javelin found that institutions are not collaborating with security vendors to deal with mounting anxieties about card-not-present fraud, nor are they deploying multifactor or second-layer authentication that relies on the mobile channel. The research implies that only the customer can combat card-not-present fraud, underscoring the need for card issuers to involve consumers in second-layer transaction approval. “The mobile channel could be used to send alerts to customers about card transactions,” Blank says. He says fraud would decline if issuers implemented policies for consumers to review and respond to mobile prompts as second layers for transaction authentication.

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