ATM Terminal Driving Services

ATM Support That Puts You and Your Members First

Member Access Pacific's high-quality, comprehensive ATM Terminal Driving Service that can help you reduce processing costs and enhance the return of your ATM investment.

MAP supports a wide range of ATM driving device types and a variety of cash and non-cash transactions. We provide a selection of special features — including language and marketing options — to expand your ATMs' appeal and increase ATM revenue streams. Reports and back-office tools, including access to real-time ATM monitoring via a web browser, help you effectively manage your ATM service and monitor the success of your program.

ATM driving helps to consolidate all of your card and ATM processing, helping to reduce the number of technical interfaces and vendors you manage, and consolidate all settlement and reporting. In addition, when MAP drives your terminals, your ATM volume is included in your MAP transaction totals — helping you move to more favorable pricing thresholds, potentially reducing your overall electronic processing costs.

Key Features

Financial transactions. The standard transaction set includes:

  • Withdrawal
  • Fast cash
  • Balance inquiry
  • Transfer
  • Deposit check or cash (envelope & non-envelope)
  • Deposit with cash back

Deposit automation. Support for check and cash transactions includes:

  • Transmission to your host of MICR and currency data when the transaction is made
  • Unique transaction types enabling you to modify funds availability and posting processes when the transaction is made
  • Detailed receipts with options to display check images and currency break outs, supporting full migration to Check 21

Self-service transactions. Self-service transactions enhance cardholder convenience and reduce demand for teller service. The transaction set includes:

  • Payment enclosed
  • Payment to
  • PIN change
  • Mini-statement

Non-cash media. The non-cash media option for dispensing stamps and/or coupons enhances the value and usability of your ATMs and increases your revenue potential.

Customer service features. A variety of customer service features offers cardholders even more ATM options including:

  • Bilingual screens
  • Open Account Relationship (OAR)
  • Multiple Account Selections (MAS)
  • Alternate ATM location message

Surcharge options. Support is available for:

  • Adding a surcharge to specific transactions defined by your financial institution. The surcharge may be a flat fee or percentage of the transaction amount with a minimum or maximum fee
  • Private arrangements for no-surcharging and no-surcharge alliances2

Marketing options. The following ATM-level marketing support enhances cross-selling and product promotion opportunities:

  • Customizable receipts
  • Marketing screens
  • Remote graphics distribution using our browser-based ATM Content Manager enables you to remotely deliver still-pictures or full-motion-video screen graphics to your ATMs' "Welcome," "Please Wait," and "Thank You" screens
  • Host-based loads stored at Visa Debit Processing Service including locally-stored "overlay" files
  • Non-cash dispense for coupons and alternative print media

24/7 ATM and network monitoring. Automated operations, using industry-leading Gasper3 technology, minimize ATM downtime with prompt proper notification and escalation when faults occur. Network monitoring support provides:

  • Complete network view
  • Automatic dispatch and information
  • Automatic escalation per client rules
  • Programmed responses and online alerts
  • Remote access to terminal status and dispatch information
  • Low cash alerts

Remote access. Browser-based access, using industry-leading Gasper technology, to view the status of ATMs and dispatch events. Capabilities include:

  • View tickets
  • View all attempted dispatches on an open ticket
  • View successful and non-successful notifications

Terminal management. Online, terminal-based applications to assist in ATM management including:

  • Transaction Inquiry. Provides real-time access to recent transactions and detailed transaction history
  • Terminal Totals Facility. Displays current and historic terminal totals including:
    • Cash management history
    • Cash adjustments and forced settlement
    • Terminal settlement history (historical settlement totals)
    • Summary settlement history (group summary)
  • Remote electronic journal. ATM Content Manager enables you to retrieve real-time transaction information from an ATM and view it at a PC workstation. You also may export information to an Excel® worksheet and schedule delivery of a separate flat file daily or weekly
  • ATM key management. An automated system for securely generating, storing, and downloading a unique, double-length Terminal Master Key (A-Key) and Communications Key (B-Key) to an ATM. This solution eliminates your role as key custodian and the need for two key custodians to visit ATMs for manual key entry, reducing your overall key management costs

Reports and files. In addition to online information, reports that enhance terminal management include:

  • Daily and Monthly Reports
  • Detail and Summary Reports
    • Terminal
    • Foreign vs. on-us
    • Network
    • Transaction Type
  • Suspicious Activity Report
  • Estimated Profitability Report
  • Foreign Terminal Usage Report
  • Partial Day Deposit Report
  • Gasper Generated Report
    • Uptime/Downtime by ATM
    • Service vendor performance

Device types. MAP supports the following devices:

Diebold

  • 1XXX, "i" and "ix" series (certified thru Agilis XV2.0)
  • Opteva series (certified thru Agilis XV2.0)
  • Cash Source Plus series
  • Support Bulk Note Acceptor (BNA) and Intelligent Depository Module (certified through IDM5)

NCR

  • 50XX, 53XX, 56XX and 58XX series (certified thru Aptra Edge 2.03)
  • Support Diebold Emulation or NCR Native format

Fujitsu

  • 1XXX, 4XXX, 6XXX, 7XXX, 8XXX series

Triton

  • 9100, 96XX and 97XX and 5000 series

Tidel

  • S1000

    Communications protocols. Support is available for the following protocols in a leased-line or frame-relay environment:

    • IBM SDLC/SNA (LU0)
    • IBM 3275 Bisync (ASCII)
    • IBM 3275 Bisync (EBCDIC)
    • TCP/IP
    • "True" Dial-up
    • TNS Dial-up ("Spoofing")
    • Support for client-owned WAN/LAN/VPN environments

    Single network solution for all ATM and POS activity. The solution utilizes Visa Debit card for signature-based purchasing, Interlink® for PIN-based purchasing and cash back, and the Visa/Plus ATM Network for ATM transactions.

    Shared deposits through the Visa/Plus ATM Network. This service allows Plus cardholders of participating issuers to make deposits at ATMs operated by participating acquirers. Cardholders may log on to the Visa/Plus ATM Locator web site at www.visa.com to identify ATMs that participate in the service. Shared deposit functionality is available only in the United States.

    Project management and support. MAP's dedicated ATM Implementation Manager expertly guides you through implementation. Following implementation, your support team is available to troubleshoot, solve problems, and assist you in upgrading service.