Chargeback & Disputes Courses


Advanced Dispute Resolution

This program offers clear, in-depth and practical training in the different Visa dispute resolution procedures and aims to sharpen decision-making skills through hands-on case studies.  Participants will work together on Arbitration and Compliance cases to understand key requirements and Visa's decision-making process. This program has been updated to take into consideration current trends and recent rule enhancements.

Location: Toronto, Canada.  May 31 & June 1.
> REGISTER (You need to first login to Visa Online)
Location: Ashburn, VA. August 16, 17.
> REGISTER (You need to first login to Visa Online)
Location: Foster City, CA. November 1, 2
> REGISTER (You need to first login to Visa Online)


Basic Dispute Resolution

Ensure that disputes are resolved cost-effectively while providing the best service possible to your cardholders and merchants. This program is aimed at reducing losses caused by mistakes and inefficient processing. Participants will gain an in-depth understanding of the chargeback cycle and current dispute rules.

Numerous hands-on case studies, group exercises and troubleshooting in the form of open discussions help participants understand the rationale and intent behind the rules and guide them in accurate and timely decision-making. This program will help ensure that disputes are resolved cost-effectively with the best service possible provided to your cardholders and merchants.

Location: Ashburn, VA. August 13, 14, 15.
> REGISTER (You need to first login to Visa Online)
Location: Foster City, CA. October 29, 30, 31.
> REGISTER (You need to first login to Visa Online)