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MAP Training Resources

Training by Visa

Training by MAP

Product Demonstrations

NOTE: Member Access Pacific provides cost-free training to all our clients. We hope you will take advantage of the newest additions to our educational platform - VISA USA Business School Courses. NOTICE: Free Business School Courses for Visa Clients

Visa Business School Course Details

NOTICE: Free Business School Courses for Visa Clients

The Visa Business School has a variety of online courses available on the Online Learning Center (www.visabusinessschool.com.) For instructions on accessing online courses, see How to Access the Visa Business School Online Learning Center at the end of this document.

Bankcard Basics

This online course is an excellent tool for acclimating new personnel to the industry from a "big-picture" perspective, with background information that is beneficial to anyone in the banking industry. Content covered in Bankcard Basics includes the origins and evolution of the bankcard industry and associations; roles of Issuers and Acquirers; how the transaction process works; and an overview of bankcard products, systems, and services.

By the end of this course, participants will be able to:

  • Describe key aspects of the card issuing business.
  • Describe key aspects of the acquiring business.
  • Describe basic transaction processing.
  • Explain the key differences between single-message and full-financial processing.
  • Describe the key differences between card-present and card-not-present transactions.
  • Identify the steps in the dispute resolution process.
  • Explain how the Visa Compliance process functions.
  • Identify key Visa products and services.

Duration: 4 Hours
Visa Price: $99 MAP Price: $0

VisaNet Overview

This course provides an excellent overview of VisaNet's role in payment transaction processing. The course begins with a high-level introduction from the transaction parties' perspective and builds to the Visa systems' perspective. A detailed description of parties, processes and components of VisaNet is provided. This course is a must for people who need to understand how VisaNet contributes to the most powerful, secure and reliable transaction processing system in the world.

By the end of this course, participants will be able to:

  • Describe the purpose and functionality of VisaNet.
  • Define the entities involved in a VisaNet transaction.
  • Define the key steps in transaction processing.
  • Define how VisaNet connects to its endpoints.
  • Explain the similarities and differences between dual-message and full-financial processing.
  • Identify key authorization messages in both dual-message and full-financial processing.
  • Describe the role of processors in authorization, clearing, and settlement.

Duration: 1 Hour
Visa Price: $49 MAP Price: $0

Authorization Management Best Practices

This course provides participants with an understanding of the key authorization management services and practices that will help increase authorization rates while reducing overall fraud levels.

By the end of this course, participants will be able to:

  • Describe how Visa uses authorization messages to transmit information between merchants and issuers for authorization.
  • Explain the key differences between single-message and full-financial processing.
  • Define authorization, clearing, and settlement.
  • Define card verification services that are available in the card-present environment and how they aid in authorization.
  • Define card verification services that are available in the card-not-present environment and how they aid in authorization.
  • Describe additional authorization services, including Advanced Authorization and Preauthorized Payment Cancellation Service.
  • Identify key Stand-in Processing services.
  • Describe how to use Visa authorization services to optimize authorization processing.

Duration: 2 Hours
Visa Price: $99 MAP Price: $0


The following courses are available to Visa Debit Processing Service Clients.

Please note that the Visa Business School courses change without notice. If you are unable to find an applicable course at Visa Business School, please contact your MAP client manager for assistance.
NOTICE: Free Business School Courses for Visa Clients

Introduction to Visa Debit Processing Service Fraud Detection Services

This course provides an overview of Visa DPS Fraud Detection Services. Intended for Visa Debit Processing Service clients who use Visa DPS Fraud Detection Services -- in either shared or full service mode -- this course, explains how Falcon and Visa Cardholder Support Services representatives can work together to reduce fraud rates for your institution.

By the end of this course, participants will be able to:

  • Identify the main components of the Falcon system.
  • Describe the functions of and role of the DPS Cardholder Support Services team.
  • Use the Processing Reporting Service to obtain relevant Falcon reports.

Duration: 30 Minutes
Visa Price: $29 MAP Price: $0 for the first 30 days following conversion

Using the Visa Debit Processing Service Name Match Service

This online course provides an overview of the Visa Debit Processing Service Name Match Service. Content covered in Using the Name Match Service includes a description of the service; how the Name Match file is populated and maintained; operating modes; key reports and how you might use them; and a demonstration of Client Administrative Tools & Services (CATS) Name Match file maintenance.

By the end of this course, participants will be able to:

  • Describe the Name Match Service.
  • Identify Key Name Match Service reports.
  • Inquire about and maintain Name Match File records using the CATS Card and Account Maintenance application.
    Duration: 30 Minutes

Visa Price: $29 MAP Price: $0

How to Access the Visa Business School Online Learning Center

To access the Visa Business School Online Learning Center, you must have a valid Visa Online user ID and password. If you do not already have a Visa Online user ID and password, you may obtain one by navigating to https://www.volenroll.com/vol/ee.jsp and filling out the online enrollment form. You will need to know your Business ID (BID) to complete the enrollment form. You should receive all relevant information in less than 48 hours. If you have any questions, please contact Visa Online Customer Service at 800-597-8479.

From the Visa Online Homepage at https:\\www.us.visaonline.com, click the Resources link at the top right of the page. Make sure that all popup blockers are disabled. From the Resources page, select Visa Business School in the bottom right hand corner. The Visa Business School will open in new browser window.

From the Visa Business School Homepage, select the Online Courses section in the left-hand navigation pane. Courses are categorized by subject matter and are currently divided into the following groups:

Bank Card Fundamentals

  • Bankcard Basics

Operations and Technology

  • Visa Net Overview
  • Authorization Management Best Practices  

Debit Processing

  • Introduction to Visa DPS Fraud Detection
  • Using the Name Match Service

Choose the course category from the left-hand navigation pane. Select a course from the Training Library. After reviewing the course details, select the Launch button. Be sure to check the acknowledgement box on the next page and click Get Content.

NOTICE: Free Business School Courses for Visa Clients